A customer is experiencing problems with element stability. What is the appropriate Care service to offer in this case?
A. Software Maintenance.
B. Spare Part Management.
C. HWS or SWS Life Extender.
D. Care SWS preventive services or Active Software Support (ASWS).
A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?
A. Motivation.
B. Customer Responsiveness.
C. Value.
D. Demarcation.
Why does NSN carry out Latest Estimate and Demand Supply Planning activities?
A. It improves customer satisfaction.
B. It is a good business practice and a SOX requirement, resulting in better planning accuracy.
C. It is an NSN FandC requirement.
D. It is part of the Care Program Manager's duties.
Who needs to agree on the Care Plan?
A. Head of Care in region and Care Program Manager.
B. Care Program Manager and CT Head.
C. Customer and CT Head.
D. Care Program Manager and Customer.
Where does the information on required engineering resources' competence levels in CTs comes from?
A. Product Lines provide the information based on product roadmaps and expected service activities.
B. Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
C. Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.
D. Product Managers define the need based on sales plans and product roadmaps.
What is the purpose of the Monthly Resource Allocation meeting?
A. To provide resources to the CT.
B. To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
C. To advise the Account Manager / CT Head of the resource requirements.
D. To tell the customer the number of engineers who will be available to support their network.
Who is responsible for providing comments regarding Care financial deviation to plan?
A. Care Program Manager.
B. FandC Controller.
C. CT Head.
D. Project Manager.
What is the purpose of a handover from Sales to Care?
A. It enables the Account Manager / CT Head to explain to the CaPM the content of the Care Contract.
B. It ensures that the Care Contract implementation responsibility is transferred from Sales to Care.
C. It ensures a smooth and seamless Customer Relationship interface.
D. It ensures that all the requirements to provide Care services under the Care Contract are agreed and available for the customer.
What is the most important reason to have customer reporting in place?
A. Because it is a standard Care BL requirement.
B. Through this report Customer Management can understand the value we deliver for the money they pay.
C. Because NSN Global Services management is requesting Care to do it.
D. Because it is desired to have Customer Management get NSN vision about Care services performance.
What is the purpose of Care Program Management Assessment?
A. Verify the implementation and execution of the Care processes within certain CT.
B. Check Care Program Manager's competence level.
C. Check Care processes' status in specific CT and CaPM's competence level.
D. Accessing the Network Elements under Care.
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