CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?
A. A contract amendment needs to be prepared, verified by lawyers and signed.
B. The new setup should be described in the Care Plan and then shared internally and externally.
C. No need to record this as the agreement is temporary, verbal agreement should be enough.
D. A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
The Care contract scope has changed, what should the CaPM do first?
A. Include the new scope in the CT financial plans.
B. Update the NELLE forecast with new costs and resource requirements.
C. Inform Care sub regional or regional organisation.
D. Inform Product Managers who should then prepare new services descriptions.
How the resource requirement forecast is taken from NELLE inputs?
A. Resource streams manager analyse input and define the number of resources needed.
B. NELLE planning packages include resource requirements and total figures are calculated automatically.
C. FandC controller evaluates the required use of resources and calculates the expected SPC cost.
D. NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
What characterizes good forecasting?
A. The resource estimate is no more than 10% above the actual requirements, to ensure availability.
B. The estimate for the profit does not fluctuate, unless the business changes.
C. It is done independently by the Controller who then gets the financial parameters exactly right.
D. All resources are forecast as one monthly total, to keep the process simple and efficient.
During the preparation of the Care Plan, it is recommended that the Care Program Manager reviews which of the following?
A. Care Agreement, Supply Contract, Project Plan, WTR Report, Account Plan, NSN-PRS Report.
B. Care Agreement, other Service Agreements, Supply Contract, Project Plan, Account Plan, 3rd Party Agreements.
C. Care Agreement, NELLE Forecast, Supply Contract, WTR Report, Project Plan, Account Plan.
D. Supply Contract, NSN-PRS Report, Project Plan, Account Plan, 3rd Party Agreements.
The Care Plan should:
A. always be considered as the latest document agreed with customer, overruling the contract.
B. serve as a contract summary with no reference to other issues.
C. have no power over the Care Contract, there should always be a proper disclaimer included in Care Plan.
D. Always be kept confidential from Customer as it contains NSN specific service delivery details and other confidential information like contact lists.
The Care Plan should be updated:
A. At least once per year.
B. Only after each contract change.
C. After each change to Care setup described.
D. On customer request only.
What should be done when the LE differs from the Actuals?
A. All of the inputs need to be verified. Either cost or sales (or both) were incorrectly estimated.
B. Do nothing. In 80% of the cases, the fluctuations balance out in the following period.
C. Sales must be wrongly estimated. So check the sales estimation.
D. Costs must be wrongly estimated. So check the costs estimation.
During monthly reporting the Care Program Manager finds a lot of wrong cost allocations to her / his project. What should s/he do?
A. Comment in the report that there have been wrong allocations.
B. Ask FandC to find out what the allocations contain and then ask to get them corrected, then report findings and corrective actions.
C. Nothing specific - deviations by default will be investigated by FandC controller and then FandC team will take all the corrective actions needed.
D. Ask the CT head to support in finding and correcting possible reasons.
Is there a need for Risk Analysis in Care?
A. No, Risk Analysis is a mandatory process in NI Project Management only.
B. Only when establishing Care for the newly negotiated contract.
C. Always, at every stage of Care planning and execution.
D. Only when needed as there is no official process.
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