Care Plan can be used as:
A. Basic reference in contractual disputes with customer.
B. Service Manual, helping to induct new Care Team members.
C. Financial Planning support tool in CT.
D. The source of resource forecast data.
The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?
A. Nothing - this is most probably a miss booking so it will be corrected next month.
B. Notify CT FandC controller asking to correct the possible error next month.
C. Investigate all the possible reasons and provide a comment in the monthly report.
D. Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
Which of the Care Service Cancellation process tasks is NOT under Care Program Manager responsibility?
A. Care contract closing in Contract Database.
B. Ensuring with local CLicS Key User that the Customer's users are removed from CLicS role management.
C. Communication of changes related to customer's HWS services through the HWS organization and collaborators.
D. Identifying related 3rd party vendor support agreements.
What is the main HWS KPI related to Delivery Accuracy?
A. The percentage of faulty units received from a Customer within the agreed Turn Around Time.
B. The percentage of replacement units delivered to a Customer within the agreed Turn Around Time.
C. The percentage of failure reports processed within the agreed Turn Around Time.
D. The percentage of spare units delivered to a Customer within the agreed Turn Around Time as new spares or replacements for units which cannot be repaired.
What is an additional possible use of a well made Care Plan?
A. It could serve as an induction document, helping to introduce new Care Team Members.
B. It could substitute the contract in disputes with the customer after the serious outage.
C. It can be used as a template for NI Project Plan creation.
D. It could be used to facilitate financial forecasting and to consolidate price information.
When can the Care Plan be shared with the Customer?
A. Only a customised version can be occasionally shared - without confidential information.
B. The Care Plan is an internal document and should not be available to customer.
C. The Care Plan should always be shared with the customer.
D. The CaPM needs to receive permission from management before sharing the Care Plan with the customer.
Who is responsible for entering CARE data into NELLE?
A. Care Program Manager.
B. Project FandC with the input from CaPM.
C. Services Account Manager.
D. Cost and Progress Manager.
Who provides engineering resources to Care?
A. Project Manager.
B. Care Program Manager.
C. Stream Managers.
D. Care Head.
What is the content of the Care Plan?
A. Services, schedules, contacts, care procedures, customer installed base.
B. NSN Care contacts, map of power, CT organization chart.
C. Upgrades and updates schedules.
D. NSN contacts and Emergency escalation procedure.
What are the traditional tiers in the technical support structure for fault handling? (pre-Forward)
A. Customer Interaction Teams, Regional Care Centers, Business Unit Technical Support, RandD.
B. Customer Interaction Teams, Global Care Centers, Business Unit Technical Support, RandD.
C. Customer Interaction Teams, Business Unit Technical Support, RandD.
D. Regional Care Centers, Business Unit Technical Support / Product specific 3rd level support.
Nowadays, the certification exams become more and more important and required by more and more enterprises when applying for a job. But how to prepare for the exam effectively? How to prepare for the exam in a short time with less efforts? How to get a ideal result and how to find the most reliable resources? Here on Vcedump.com, you will find all the answers. Vcedump.com provide not only Nokia exam questions, answers and explanations but also complete assistance on your exam preparation and certification application. If you are confused on your SDM_2002001040 exam preparations and Nokia certification application, do not hesitate to visit our Vcedump.com to find your solutions here.