A company is planning a digitization project.
Which action should the project manager take first when defining the project scope?
A. Assess the current state process to define the scope of the digitization.
B. Digitize the current state process exactly as defined.
C. Redefine the current state process to scope the supporting software.
D. Develop the software that will support the current state process.
An agile project has just started, and the backlog is being prioritized. The customer wants to prioritize business value over identified risks. How should the customer's request be managed?
A. Accept risks as they decrease over a period of time.
B. Create a risk value profile to track the relative importance of risks.
C. Log and track risks separately as only business value is important.
D. Assess risks together with business value during prioritization.
A project manager is working with an agile team. A key stakeholder who does not join the sprint planning session is very unhappy, as the delivery date for the final product has been pushed back three times. What should the project manager do?
A. Meet with the stakeholder to understand the concern and business impact, reprioritize as necessary, and invite them to join the sprint planning session.
B. Direct the product owner to drop other work in progress and work on this stakeholder's requirement as the top-priority item.
C. Share the prioritized items that the team is working on with the stakeholder and invite them to join the sprint planning session.
D. Secure some additional funding to recruit more resources to the project team to enable faster delivery.
Team morale is at an all-time low after an incident involving one of the team members. Which two actions should the project manager take to resolve the situation? (Choose two)
A. Host a special meeting to talk about what happened.
B. Escalate the issue to human resources (HR).
C. Review the lessons learned document with the team.
D. Conduct a team-building workshop.
E. Discuss this incident in the project review meeting.
A project is being initiated, and almost every resource available on the project team is a recent university graduate. What should the project manager do to ensure their engagement with the project?
A. Provide clear direction on the work to be done and its alignment to the major objectives of the organization, using technology to communicate.
B. Establish a clear hierarchical environment and allow them to navigate through the project faster using social networks.
C. Foster proactive decision making and develop a hierarchy to approve decisions based on different levels of complexity.
D. Create an environment that encourages leadership, translates ambitions into growth opportunities, and rewards overtime workers.
A newly hired team member just joined the project team and reports directly to the project manager. In the first week, this new member tells the project manager that there is a task priority conflict with hard, dependent tasks on the critical path. What should the project manager do to handle the conflict?
A. Guide the team member on how to resolve the conflict.
B. Analyze the project schedule and look for alternatives.
C. Perform crashing and/or fast tracking of the schedule.
D. Meet the team member and try to plan a course of action together.
A project team's performance has declined for the last three iterations. Some of the team members are disappointed, and raise their concerns during the retrospective meeting. What should the project manager do?
A. Focus on remediation not merely on correcting symptoms
B. Compare the team's performance against other project teams
C. Identify potential failure points based on the iteration workload
D. Motivate the team to perform better
A team member has indicated their user story will not be finished until the end of the iteration as their functional manager has requested they assist in resolving a high-priority production issue. What should the project manager do?
A. Discuss with the product owner that the user story will not be completed this iteration.
B. Meet with the team member's functional manager to try to remove the impediment.
C. Tell the project team member not to work on the production issue and to inform their manager.
D. Escalate the issue to the project sponsor to resolve and adjust the project burndown chart.
When reviewing the project team's performance the project manager realizes that the team velocity is not fast enough to meet the next review gate goal. What should the project manager do?
A. Increase the sprint duration to allow the team more time
B. Prioritize the contents of the backlog and remove some stories
C. Create a change request to modify the gate review goals
D. Use the standup meeting to assess impediments and problems
A company is initiating a project to decommission inefficient sales channels. Several stakeholders argue that one channel that indicates a downturn in generating value is still more efficient than some of the channels that are planned to remain.
What should the project manager do?
A. Plan for incremental and iterative delivery based on feedback from the marketing and sales team.
B. Review and update the success criteria to ensure that the channel is not decommissioned.
C. Inform the stakeholders that the list of channels to be decommissioned was approved by the CEO.
D. Escalate the objection to the steering committee and human resources (HR) as a personal intimidation incident.
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