EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 321:

  Which of the following are reasons why ITIL is successful?

  1.

  ITIL is vendor neutral

  2.

  It does not prescribe actions

  3.

  ITIL represents best practice

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 322:

  Which of the following statements is CORRECT for every process?

  1.

  It delivers its primary results to a customer or stakeholder

  2.

  It defines activities that are executed by a single function

  A. Both of the above

  B. 1 only

  C. Neither of the above

  D. 2 only

  Correct Answer: B

• Question 323:

  Which one of the following is the BEST definition of the term `service management'?

  A. A set of specialized organizational capabilities for providing value to customers in the form of services

  B. A group of interrelated, interacting or independent components that form a unified whole, operating together for a common purpose

  C. The management of functions within an organization to perform certain activities

  D. Units of organizations with roles to perform certain activities

  Correct Answer: A

• Question 324:

  What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

  A. Business services

  B. Component services

  C. Supporting services

  D. Customer services

  Correct Answer: C