EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 291:

  Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

  A. Service Strategy

  B. Continual Service Improvement

  C. Service Operation

  D. Service Design

  Correct Answer: B

• Question 292:

  Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?

  1.

  Providing an understanding of what strategy is

  2.

  Ensuring a working relationship between the customer and service provider

  3.

  Defining how value is created

  A. 1 only

  B. 2 only

  C. 3 only

  D. All of the above

  Correct Answer: D

• Question 293:

  Which stage of the service lifecycle is MOST concerned with defining policies and objectives?

  A. Service design

  B. Service transition

  C. Continual service improvement

  D. Service operation

  Correct Answer: A

• Question 294:

  Which of the following is NOT an objective of Continual Service Improvement?

  A. Review and analyze Service Level Achievement results

  B. Identify activities to improve the efficiency of service management processes

  C. Improve the cost effectiveness of IT services without sacrificing customer satisfaction

  D. Conduct activities to deliver and manage services at agreed levels to business users

  Correct Answer: D

• Question 295:

  Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the

  service lifecycle?

  A. Service operation

  B. Service transition

  C. Continual service improvement

  D. Service strategy

  Correct Answer: C

• Question 296:

  Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

  A. Event management, incident management, problem management, request fulfilment, and access management

  B. Event management, incident management, change management, and access management

  C. Incident management, problem management, service desk, request fulfilment, and event management

  D. Incident management, service desk, request fulfilment, access management, and event management

  Correct Answer: A

• Question 297:

  Which of the following provide value to the business from service strategy?

  1.

  Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

  2.

  Enabling the service provider to respond quickly and effectively to changes in the business environment

  3.

  Support the creation of a portfolio of quantified services

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 298:

  Which of the following are benefits to the business of implementing service transition?

  1.

  Better reuse and sharing of assets across projects and resources

  2.

  Reduced cost to design new services

  3.

  Result in higher volume of successful changes

  A. 1 and 2 only

  B. 2 and 3 only

  C. 1 and 3 only

  D. None of the above

  Correct Answer: C

• Question 299:

  Which of the following is an enabler of best practice?

  A. Standards

  B. Technology

  C. Academic research

  D. Internal experience

  Correct Answer: B

• Question 300:

  Which one of the following is NOT part of the service design stage of the service lifecycle?

  A. Designing and maintaining all necessary service transition packages

  B. Producing quality, secure and resilient designs for new or improved services

  C. Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced

  D. Measuring the effectiveness and efficiency of service design and the supporting processes

  Correct Answer: A