EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 281:

  Which of the following are valid parts of the service portfolio?

  1.

  Service pipeline

  2.

  Service knowledge management system (SKMS)

  3.

  Service catalogue

  A. 1 and 2 only

  B. 3 only

  C. 1 and 3 only

  D. All of the above

  Correct Answer: C

• Question 282:

  A known error has been created after diagnosis of a problem was complete but before a workaround has been found. Is this a valid approach?

  A. Yes: for information purposes, a known error record can be created at any time it is prudent to do so

  B. No: the Known Error should be created before the problem is logged

  C. No: a known error record is created when the original incident is raised

  D. No: a known error record should be created with the next release of the service

  Correct Answer: A

• Question 283:

  In which of the following should details of a workaround be documented?

  A. The service level agreement (SLA)

  B. The problem record

  C. The availability management information system

  D. The IT service continuity plan

  Correct Answer: B

• Question 284:

  Which of the following is NOT an objective of service transition?

  A. To ensure that a service can be managed, operated and supported

  B. To provide training and certification in project management

  C. To provide quality knowledge and information about services and service assets

  D. To plan and manage the capacity and resource requirements to manage a release

  Correct Answer: B

• Question 285:

  Which statement should NOT be part of the value proposition for Service Design?

  A. Reduced total cost of ownership

  B. Improved quality of service

  C. Improved Service alignment with business goals

  D. Better balance of technical skills to support live services

  Correct Answer: D

• Question 286:

  Service transition contains detailed descriptions of which processes?

  A. Change management, service asset and configuration management, release and deployment management

  B. Change management, capacity management event management, service request management

  C. Service level management, service portfolio management, service asset and configuration management

  D. Service asset and configuration management, release and deployment management, request fulfilment

  Correct Answer: A

• Question 287:

  In which of the following areas would ITIL complementary guidance provide assistance?

  1.

  Adapting best practice for specific industry sectors

  2.

  Integrating ITIL with other operating models

  A. Both of the above

  B. Neither of the above

  C. Option 1 only

  D. Option 2 only

  Correct Answer: A

• Question 288:

  In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

  A. Service strategy

  B. Service design

  C. Service transition

  D. Service operation

  Correct Answer: B

• Question 289:

  Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?

  A. To ensure that a service can be managed and operated in accordance with constraints specified during design

  B. To design and develop capabilities for service management

  C. To provide good-quality knowledge and information about services

  D. To plan the resources required to manage a release

  Correct Answer: B

• Question 290:

  Which of the following BEST describes service strategies' value to the business?

  A. Allows higher volumes of successful change

  B. Reduction in unplanned costs through optimized handling of service outages

  C. Reduction in the duration and frequency of service outages

  D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

  Correct Answer: D