EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 161:

  Which of the following identifies the purpose of service transition planning and support?

  A. Provide overall planning for service transitions and co-ordinate the resources they require

  B. Ensure that all service transitions are properly authorized

  C. Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

  D. To define testing scripts to ensure service transitions are unlikely to ever fail

  Correct Answer: A

• Question 162:

  Which of the following is service transition planning and support NOT responsible for?

  A. Prioritizing conflicts for service transition resources

  B. Coordinating the efforts required to manage multiple simultaneous transitions

  C. Maintaining policies, standards and models for service transition activities and processes

  D. Detailed planning of the build and test of individual changes

  Correct Answer: D

• Question 163:

  Which one of the following would NOT involve event management?

  A. Intrusion detection

  B. Recording and monitoring environmental conditions in the data centre

  C. Recording service desk staff absence

  D. Monitoring the status of configuration items

  Correct Answer: C

• Question 164:

  Access management is closely related to which other process?

  A. Capacity management only

  B. 3rd line support

  C. Information security management

  D. Change management

  Correct Answer: C

• Question 165:

  Which process would you MOST expect to be involved in the management of underpinning contracts?

  A. Change management

  B. Service catalogue management

  C. Supplier management

  D. Release and deployment management

  Correct Answer: C

• Question 166:

  Which process is responsible for the availability, confidentiality and integrity of data?

  A. Service catalogue management

  B. Service asset and configuration management

  C. Change management

  D. Information security management

  Correct Answer: D

• Question 167:

  Which process is responsible for managing relationships with vendors?

  A. Change management

  B. Service portfolio management

  C. Supplier management

  D. Continual service improvement

  Correct Answer: C

• Question 168:

  Which of the following is an objective of business relationship management?

  A. To identify patterns of business activity

  B. To ensure high levels of customer satisfaction

  C. To secure funding to manage the provision of services

  D. To ensure strategic plans for IT services exist

  Correct Answer: B

• Question 169:

  Which process includes business, service and component sub-processes?

  A. Capacity management

  B. Incident management

  C. Service level management

  D. Financial management

  Correct Answer: A

• Question 170:

  Availability management is directly responsible for the availability of which of the following?

  A. IT services and components

  B. IT services and business processes

  C. Components and business processes

  D. IT services, components and business processes

  Correct Answer: A