EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 181:

  Which of the following would be examined by a major problem review?

  1.

  Things that were done correctly

  2.

  Things that were done incorrectly

  3.

  How to prevent recurrence

  4.

  What could be done better in the future

  A. 1 only

  B. 2 and 3 only

  C. 1, 2 and 4 only

  D. All of the above

  Correct Answer: D

• Question 182:

  Which of the following is NOT an objective of request fulfillment?

  A. To provide information to users about what services are available and how to request them

  B. To update the service catalogue with services that may be requested through the service desk

  C. To provide a channel for users to request and receive standard services

  D. To source and deliver the components of standard services that have been requested

  Correct Answer: B

• Question 183:

  Which process is responsible for ensuring that appropriate testing takes place?

  A. Knowledge management

  B. Release and deployment management

  C. Service asset and configuration management

  D. Service level management

  Correct Answer: B

• Question 184:

  Which one of the following do major incidents require?

  A. Separate procedures

  B. Less urgency

  C. Longer timescales

  D. Less documentation

  Correct Answer: A

• Question 185:

  Which of the following are basic concepts used in access management?

  A. Personnel, electronic, network, emergency, identity

  B. Rights, access, identity, directory services, service/service components

  C. Physical, personnel, network, emergency, service

  D. Normal, temporary, emergency, personal, group

  Correct Answer: B

• Question 186:

  Which one of the following is the BEST description of a relationship in service asset and configuration management?

  A. Describes the topography of the hardware

  B. Describes how the configuration items (CIs) work together to deliver the services

  C. Defines which software should be installed on a particular piece of hardware

  D. Defines how version numbers should be used in a release

  Correct Answer: B

• Question 187:

  Which of the following types of service should be included in the scope of service portfolio management?

  1.

  Those planned to be delivered

  2.

  Those being delivered

  3.

  Those that have been withdrawn from service

  A. 1 and 3 only

  B. All of the above

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: B

• Question 188:

  What are the categories of events described in the ITIL service operation book?

  A. Informational, scheduled, normal

  B. Scheduled, unscheduled, emergency

  C. Informational, warning, exception

  D. Warning, reactive, proactive

  Correct Answer: C

• Question 189:

  With which process is problem management likely to share categorization and impact coding systems?

  A. Incident management

  B. Service asset and configuration management

  C. Capacity management

  D. IT service continuity management

  Correct Answer: A

• Question 190:

  Which one of the following can help determine the level of impact of a problem?

  A. Definitive media library (DML)

  B. Configuration management system (CMS)

  C. Statement of requirements (SOR)

  D. Standard operating procedures (SOP)

  Correct Answer: B