EXIN EXIN Certifications ITIL-F Questions & Answers

• Question 141:

  Which of the following activities would be performed by a process manager?

  1.

  Monitoring and reporting on process performance

  2.

  Identifying improvement opportunities

  3.

  Appointing people to required roles

  A. All of the above

  B. 1 and 3 only

  C. 1 and 2 only

  D. 2 and 3 only

  Correct Answer: A

• Question 142:

  What is a RACI model used for?

  A. Performance analysis

  B. Recording configuration items

  C. Monitoring services

  D. Defining roles and responsibilities

  Correct Answer: D

• Question 143:

  How many people should be accountable for a process as defined in the RACI model

  A. As many as necessary to complete the activity

  B. Only one - the process owner

  C. Two - the process owner and the process enactor

  D. Only one - the process architect

  Correct Answer: B

• Question 144:

  Which function or process would provide staff to monitor events in an operations bridge?

  A. Technical management

  B. IT operations management

  C. Request fulfilment

  D. Applications management

  Correct Answer: B

• Question 145:

  Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?

  A. Local

  B. Centralized

  C. Outsourced

  D. Virtual

  Correct Answer: C

• Question 146:

  Which one of the following functions would be responsible for the management of a data centre?

  A. Technical management

  B. Service desk

  C. Application management

  D. Facilities management

  Correct Answer: D

• Question 147:

  Which of the following activities are performed by a service desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring service

  4.

  Implementing all standard changes

  A. All of the above

  B. 1, 2 and 3 only

  C. 2 and 4 only

  D. 3 and 4 only

  Correct Answer: B

• Question 148:

  Which of the following processes are performed by the service desk?

  1.

  Capacity management

  2.

  Request fulfilment

  3.

  Demand management

  4.

  Incident management

  A. All of the above

  B. 3 and 4 only

  C. 2 and 4 only

  D. 2 only

  Correct Answer: C

• Question 149:

  Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  A. Service level management

  B. IT operations management

  C. Capacity management D. Incident management

  Correct Answer: B

• Question 150:

  Which of the following BEST describes technical management?

  A. A function responsible for facilities management and building control systems

  B. A function that provides hardware repair services for technology involved in the delivery of service to customers

  C. Senior managers responsible for all staff within the technical support function

  D. A function that includes providing technical expertise and overall management of the IT infrastructure

  Correct Answer: D