IASSC IASSC Certifications ICYB Questions & Answers

• Question 71:

  With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.

  A. True

  B. False

  Correct Answer: A

• Question 72:

  In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

  A. True

  B. False

  Correct Answer: A

• Question 73:

  A.

  B.

  C.

  D.

  Correct Answer:

• Question 74:

  When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

  A. Department Dividers

  B. Passing Lanes

  C. Swim Lanes

  D. Responsibility Paths

  Correct Answer: C

• Question 75:

  As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?

  A. Delayed production metrics output

  B. Defects by management oversight

  C. Defects per million opportunities

  D. Developed production management oversight

  Correct Answer: C

• Question 76:

  The following Business Case is constructed properly.

  “During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than .5%

  . This costs the bank in excess of $250,000 quarterly.”

  A. True

  B. False

  Correct Answer: A

• Question 77:

  As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________.

  A. Work force

  B. Number of process steps

  C. Inventory

  D. Cost of Poor Quality

  Correct Answer: D

• Question 78:

  The essence of Lean is to concentrate effort on ____________________ while improving process flow to achieve speed and agility at lower cost.

  A. Defect removal

  B. Removing waste

  C. Overtime reduction

  D. Rework reduction

  Correct Answer: B

• Question 79:

  The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

  A. Materials and labor

  B. Inputs to the process

  C. Line personnel and direct supervision

  D. Employees of the company

  Correct Answer: B

• Question 80:

  When we create a Process Map and want to depict an action step in the process we would use the ____________ symbol.

  A. Diamond

  B. Circle

  C. Ellipse

  D. Rectangle

  Correct Answer: D