As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.
A. Rational
B. (un)Resistable
C. Relatable
D. Reasonable
SIPOC stands for Suppliers, Inputs, ___________ , Output and Customers.
A. Production
B. Process
C. Products
D. Presentation
One of the primary deliverables from performing a SIPOC is to begin to understand which inputs have the greatest affect on the ____________ most valued outputs.
A. Business's
B. Employee's
C. Management's
D. Customer's
At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.
A. True
B. False
As we begin to describe the things occurring with our process through a Process Map we begin to see some steps that are NVA which stands for ____________.
A. Non-value add
B. No violation allowed
C. Non-value actions
D. Next vehicle action
In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.
A. Interview the line operators
B. Walk the process
C. Chat with supervisors
D. Check the repair stations
The “Equipment” category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?
A. Out of calibration measurement system
B. Tolerance changes in milling machines
C. Worn bearings on a shaft
D. All of these answers are correct
When we create a Process Map we use a __________ to show the direction of work flow.
A. Solid line arrow
B. Dashed line arrow
C. Series of dots
D. Double lines
The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.
A. Pareto Chart
B. Process Map
C. Kanban
D. Kaizen event
A 5 Why Analysis is used to help identify possible defect causes when which one of the below listed tools is created?
A. Fishbone Diagram
B. SIPOC
C. X-Y Matrix
D. Pareto Chart
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