Which customer is ideally suited to the HP Win-Back program? (Select two.)
A. HP loyal customers
B. Home users / channel partners lost customers
C. HP EB customers
D. Switchers
What is a risk of using counterfeit cartridges?
A. Counterfeit cartridges generally produce print documents with unacceptable quality.
B. HP will bring legal action against customers who use counterfeit cartridges.
C. Counterfeit products can damage a printer.
D. Customers generally pay more for counterfeit cartridges.
What are the hidden costs in the framework of printing?
A. Wasted toner, ink,and paper due to reprints
B. Costs of an intern
C. Price of the printer after tax
D. Price of the cartridge after discounts
How does HP recycle cartridges?
A. Where possible, HP tests every empty ink cartridge that is returned to see if it can be refilled.
B. HP encourages customers to close the loop and decide if a cartridge should be sent to a landfill or get refilled.
C. HP closes the loop and manufactures new laser cartridges by using up to 25% recycled plastics.
D. Where possible. HP tests every empty ink cartridge that is returned to sell them to local refillers.
Where can customers find more information about how to protect themselves from counterfeit products?
A. The HP anti-counterfeit video hotline
B. The HP anti-counterfeit website
C. The HP anti-counterfeit TV channel
D. The HP anti-counterfeit end-customer investigation trainings
What characterizes the supplies product life cycle?
A. It is linked to the page coverage.
B. It is the same as the product lifecycle of the printer (hardware).
C. It is significantly longer than the product lifecycle of the printer (hardware).
D. It is shorter than the product lifecycle of a printer (hardware).
Which feature is included in a Laser printing system?
A. Tri-color cartridge
B. Charging roller
C. Print head
D. Adaptive lighting
Where can you find more information about supplies questions that relate to topics such as expiration, warranty, and yields?
A. The HP Product Bulletin
B. The HP cartridge selection offline tool: www.hp.com/HP_Supplies_At_Hand
C. The HP Supplies Website: www.hp.com/page/yield
D. The Clever Sales Portal for Resellers
Why are HP supplies important to the reseller?
A. Because of the partner discount process
B. Because the customer will only choose original supplies
C. Because you can have the highest margin with HP originals
D. Because the customer purchasing period can be up to 10 years for just one printer
What is meant by a "Clone Cartridge"?
A. A high quality remanufactured cartridge that comes with HP Original toner or ink
B. A one-to-one copy of an HP cartridge that comes in HP packaging
C. A non-HP cartridge that comes in a packing intended to mislead the customer to believe it is an HP original
D. A newly manufactured cartridge that is not manufactured by HP or with any HP parts or ink/toner, but still designed to work in an HP printer
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