HP HP0-M43 Online Practice Questions and Exam Preparation

HP HP0-M43 Online Questions & Answers

• Question 1:

  Click the Task button. A customer wants to set up the Service Catalog function for standard services within the organization. At a minimum, which Service Manager modules are required to perform this task?

  Select and Place:

  

• Question 2:

  Click the Task button. Match each utility with its function.

  Select and Place:

  

  

• Question 3:

  Click the Task button. Match each utility with the customer requirement it meets.

  Select and Place:

  

• Question 4:

  Click the Task button. Place the steps for ordering from the Service Catalog in the correct order.

  Select and Place:

  

• Question 5:

  Which record is a high-level record that defines the basic request information such as requester, required dates, coordinator, and description and doesn't contain detailed part information?

  A. Line item
  B. Quote
  C. Order
  D. Request
  B. Quote

• Question 6:

  Which statement is true about categories available to the end user when creating new interactions via Self-Service?

  A. All new Self-Service interactions will use the Service Catalog category.
  B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.
  C. Self-Service users can choose their category from the list of active categories in the system.
  D. All new Self-Service interactions will use the Incident category.
  B. The categorization is left empty and the helpdesk user working the interaction needs to fill it in after it is opened.

• Question 7:

  Which clients are used to order items from the Service Manager catalog using an Internet browser? (Select two.)

  A. Service Manager Eclipse client
  B. Service Request Catalog (SRC)
  C. Service Manager Self-Service client
  D. Service Request client
  E. SACM client
  B. Service Request Catalog (SRC)
  C. Service Manager Self-Service client

• Question 8:

  When using a custom calendar definition to determine the work schedule, which statement is true about sending alerts and notifications to operators?

  A. Alerts and notifications are sent without regard to operators work shifts.
  B. Alerts and notifications are sent to operators during work shifts defined for that week.
  C. Alerts and notifications are sent to operators only when they are actively logged into Service Manager.
  D. Alerts and notifications are sent to operators during their defined work shifts.
  D. Alerts and notifications are sent to operators during their defined work shifts.

• Question 9:

  Which integration methodologies exist in Service Manager to send and receive emails? (Select two.)

  A. Connect-It
  B. Import / Export
  C. SCAuto
  D. Service Manager Integration Suite (SMIS)
  E. LDAP
  A. Connect-It
  C. SCAuto

• Question 10:

  Which RDBMSs are supported on UNIX with Service Manager running on a Windows operating system? (Select two.)

  A. Oracle
  B. MySQL
  C. Microsoft SQL Server
  D. SQL Plus
  E. DB2
  A. Oracle
  E. DB2