HDI HDI World wide Certification HD0-100 Questions & Answers

• Question 111:

  Which three are the most common type of network problems? (Choose three.)

  A. Collisions, congestion, and delays

  B. Segment or ring does not respond, traffic limited, no workaround

  C. Systems will not reboot

  D. Users cannot reach connected devices, i.e., PC, servers, workstations

  Correct Answer: ABD

• Question 112:

  Why are customer satisfaction surveys important?

  A. They determine the percentage of first call resolution (FCR)

  B. They reveal how the help desk is perceived by the customer

  C. They reveal what abandon rate is acceptable

  D. They determine what level of support the customer is receiving

  Correct Answer: B

• Question 113:

  What is a key benefit of purchasing a knowledge database?

  A. It provides comprehensive information on proprietary applications

  B. It is inexpensive to purchase

  C. It provides comprehensive information on commonly used hardware and software

  D. It is inexpensive to update

  Correct Answer: C

• Question 114:

  Click the Task button. Place each style next to its attribute. For instructions on how to answer a Drag and Drop question, click the Help button.

  Select and Place:

  

  Correct Answer:

  

• Question 115:

  Click the Task button. Place the network terms that are most related to one another and that provide similar functionality next to each other. For instructions on how to answer a Drag and Drop question, click the Help button.

  

  Select and Place:

  

  Correct Answer:

  

• Question 116:

  Click the Task button. Place the Problem Solving steps in order. For instructions on how to answer a Drag and Drop question, click the Help button.

  

  Select and Place:

  

  Correct Answer: