Information and analysis evaluations do not depend on ______________ .
A. Whether or not the company uses particular technologies to analyze data
B. Whether or not the company has an information department or an officer
C. All the above
D. How activities are organized
Information and analysis evaluations are based upon _____________ .
A. The appropriateness and effectiveness of methods for management of data
B. Information and analysis
C. Technology in relation to the business factors
D. All the above
Strategic quality and planning category examines the company's approach to planning to determine its adequacy to achieve or sustain quality leadership.
A. True
B. False
While the planning processes and priority development do not depend appreciably upon the size and type of business, the scope and type of benchmark may depend upon such business factors.
A. True
B. False
Quality department or officer / regulatory affairs office or officer is a prerequisite for eligibility under leadership criteria.
A. True
B. False
About the Malcolm Baldridge National Quality Award, identify the incorrect statement about the implementation of the strategies.
A. Understanding of the strategies for quality excellence
B. Understanding of the requirements for quality excellence
C. Sharing of information on successful strategies and on the benefits derived
D. Awareness of quality as an increasingly important element in competitiveness
The organization of efforts to develop and involve employees depend upon_________________.
A. The number of employees
B. Resources of the company
C. All the above
The principal considerations in assessing the effectiveness of competitive and benchmark data are in relation to_________________.
A. The competitive environment and resources of the company
B. The type and size of the company
C. A and B Above
D. None of the above
Quality assurance of products and services category has a very strong process and systems orientation throughout.
A. True
B. False
Quality improvement programs must be management led and customer oriented.
A. True
B. False
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