ASQ ASQ Certifications CSSGB Questions & Answers

• Question 231:

  The purpose of a full factorial design is to:

  A. provide information on the effects of main factors

  B. provide information on the effects of interactions

  C. if possible, remove the effects of lurking

  D. all of the above

  E. none of the above

  Correct Answer: D

• Question 232:

  The above design matrix layout is called:

  A. random order

  B. run order

  C. standard order

  D. none of the above

  E. all of the above

  Correct Answer: C

• Question 233:

  A 23 full factorial design with 2 replications provides information about:

  A. main factor effects

  B. two way interactions

  C. three way interaction

  D. all of the above

  Correct Answer: D

• Question 234:

  A 23 full factorial design attempts to prevent the effect of lurking variables by

  A. replication

  B. randomization

  C. interaction

  D. none of the above

  E. all of the above

  Correct Answer: B

• Question 235:

  A 23 full factorial design with 2 replications per cell requires runs.

  A. 2

  B. 3

  C. 4

  D. 8

  E. 16

  Correct Answer: E

• Question 236:

  Which six sigma role is most likely to define objectives for an improvement team?

  A. Leader

  B. Sponsor

  C. Facilitator

  D. Member

  Correct Answer: B

  The team sponsor is often likely to define team objectives. The second best choice is the team leader, although this is usually not the case. Team facilitators and members do not define team objectives.

• Question 237:

  The fundamental purpose of establishing teams is to:

  A. Provide team members a form of job enrichment and broadening

  B. Improve the internal efficiencies of the organization

  C. Teach team members new problem solving skills

  D. Avoid spending money on outside consultants

  Correct Answer: B

  Teams may provide particular members with opportunities to broaden their skill and experience sets, as well as increased visibility and self-satisfaction, but those are ancillary benefits, rather than the fundamental purpose of establishing teams. Teams are formed to improve processes and solve problems. Because this ultimately is designed to enable the organization to better perform its purpose with a lesser amount of wasted effort and resources, teams are ultimately formed to improve the efficiencies of the organization.

• Question 238:

  On surveys from customers, what do high customer satisfaction numbers NOT indicate?

  A. Customer satisfaction

  B. Customer service

  C. Customer loyalty

  D. Product quality satisfaction

  Correct Answer: C

  This question seeks the best negative answer choice. Most questionnaires and surveys can measure degrees of customer satisfaction (answer a), customer service (answer b), and product quality (answer d). Satisfied customers are not necessarily very loyal (answer c).

• Question 239:

  The key difference between internal and external customers is:

  A. Their interest in the product or service

  B. Internal customers can influence the design of the product

  C. External customers usually influence the design of the product

  D. External customers best determine the true quality of the product

  Correct Answer: D

  In this question, the problem is to find the best answer among the four choices. What is unique or different? Answers a, b and c are true for both internal and external customers. Answer d is best because the external customer's perception of quality really determines a company's survival.

• Question 240:

  If a company fails to meet their quarterly projected sales and profit forecasts, which of the following stakeholder groups would be LEAST affected?

  A. Suppliers

  B. Stockholders

  C. Employees

  D. Society

  Correct Answer: D

  Note that a negative response is requesteD. In today's volatile stock market, the share price could drop 10% or more if the quarterly sales or profit forecast were misseD. Dependent upon how badly the numbers were missed, employees and suppliers could be affected as well. Society (particularly local society) could also be impacted but certainly to a lesser extent.