Which of the following measures is used to show the ratio of defects to units?
A. DPU
B. DPO
C. DPMO
D. PPM
Which of the following is an example of mistake-proofing?
A. Using an and R chart to prevent errors
B. Using 100% inspection to detect and contain defects
C. Using color coding as an error signal
D. Having the team that created the errors repair them
Which of the following is the key objective of a six sigma project?
A. Developing detailed control charts for critical processes
B. Developing a matrix to understand the how's and what's of a problem process
C. Reducing variation in critical processes
D. Reducing investment costs while improving output quality
When the sampling method used creates a difference between the result obtained from the sample and the actual population value, the difference is known as
A. correlation
B. precision
C. accuracy
D. bias
For a normal distribution, two standard deviations on each side of the mean would include what percentage of the total population?
A. 68%
B. 47%
C. 34%
Which of the following is a commonly accepted level for alpha risk?
A. 0.05
B. 0.50
C. 0.70
D. 0.95
Which of the following control charts is used to monitor discrete data?p
A. p
B. I and mR
C. X
D. X and R
Which of the following shapes is used to present a termination point in a flowchart?
A. Rectangle
B. Diamond
C. Arrow
D. Oval
Which of the following tools is used to translate broad requirements into specific requirements?
A. A quality control plan
B. The theory of constraints (TOC)
C. A critical to quality (CTQ) tree
D. A process flowchart
Which of the following tools is used extensively in quality function deployment (QFD)?
A. Affinity diagram
B. Matrix diagram
C. Cause and effect diagram
D. Activity network diagram
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