What system uses point of sale and key customer data to reduce uncertainty and provide efficient flows through the supply chain?
A. demand management
B. supply management
C. CRM
D. SRM
What process includes all activities necessary to obtain, implement, and manage manufacturing flexibility in the supply chain and to move products through the plant?
A. demand management
B. manufacturing flow management
C. product development and commercialization
D. supplier relationship management
What type of item would be of high value to a company and the company would benefit from a collaborative relationship?
A. leverage items
B. market items
C. transaction items
D. strategic items
What process provides the structure for how relationships with customers are developed and maintained?
A. customer relationship management
B. customer service management
C. supplier relationship management
D. customer channel management
What trade-off most effects forecasting complexity?
A. Lead Time and Transportation Cost
B. Product Variety and Inventory
C. Inventory and Transportation Cost
D. Cost and Customer Service
E. Lot Size and Inventory
Of the following common supply chain management trade-offs, which most appropriately addresses decisions concerning aggregating materials movement?
A. Lot-Size and Inventory
B. Inventory and Transportation Cost
C. Lead-Time and Transportation Cost
D. Product Variety and Inventory
E. Cost and Customer Service
All of the following are pillars of supply chain excellence, EXCEPT:
A. human resources
B. organizational design
C. information technology
D. financial performance
E. organizational measurement
Which type of relationship below between a manufacturer and their suppliers is a win/win situation?
A. price-driven relationship
B. competitive relationship
C. collaborative relationship
D. transactional relationship
Which of the following are ways to manage risk?
A. Hold Safety Stock
II. Improved Forecasting
III. Use Multiple Suppliers
B. I only
C. I and II
D. II and III
E. I and III
F. I, II and III
All of the following are pillars of supply chain excellence, EXCEPT:
A. human resources
B. marketing information system
C. organizational design
D. information technology
E. organizational measurement
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