Which of the following cycles delivers products to meet customer demand?
A. design
B. fulfillment
C. production
D. replenishment
In order to be counted "perfect" when calculating the perfect-order measure, in addition to the order containing the correct goods, which of the following must also be perfect?
A. order must ship complete
II. order must arrive on-time
III. paperwork associated with order must be accurate and complete
B. I
C. II
D. I and II
E. II and III
F. I, II and III
What is the impact on customer service level (CSL) of increasing safety stock?
A. CSL increases
B. CSL decreases
C. CSL remains constant
D. no relationship exists between CSL and safety stock
Which of the following is the most systematic approach to allocating indirect costs?
A. activity-based costing
B. financial accounting
C. managerial accounting
D. process indirect costing
What happens to variability when independent processes are combined to form a larger process?
A. variability of individual processes cancel out each other, resulting in a small overallvariability
B. variability of the total time is equal to the variability of the component with the largestvariability
C. variability of the total time equals the sum of the variability in all the component times
D. variability of the total time is equal to the variability of the component with the smallestvariability
Which of the following are components of fulfillment lead time?
A. order processing
II. assembly and shipping
III. invoicing and collection
B. I
C. II
D. I and II
E. II and III
F. I, II and III
Which flow within the supply chain typically motivates the other three?
A. goods and services
B. information
C. cash
D. reverse logistics
Which of the following types of measures is the simplest measure?
A. measures of time
B. measures of cost
C. measures of efficiency
D. measures of effectiveness
What is a pallet called when it contains more than one type of product going to a single destination?
A. transport pallet
B. full pallet
C. mixed pallet
D. secondary pallet
Which of the following are types of discounts?
A. price break given to all units
II. price break given to units above the price break quantity III. price break based on the total dollar amount
B. I only
C. II only
D. I and II
E. I and III
F. I, II and III
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