APICS APICS Certifications CSCP Questions & Answers

• Question 41:

  Which of the following phrases best describes the use of business intelligence for effective customer relationship management (CRM)?

  A. The operational process of uploading historical customer buying data into the data warehouse

  B. The process of analyzing customer buying history for specific products to support a marketing campaign

  C. The operational marketing process of segmenting customer markets for use in future promotions

  D. The process of using market business intelligence to expand market share

  Correct Answer: B

• Question 42:

  Which of the following events would rely on a company's robust reverse logistics design?

  A. Decreased demand for remanufactured goods

  B. Increased demand for supplier spare parts

  C. Increased demand for remanufactured goods

  D. Decreased demand for supplier spare parts

  Correct Answer: C

  A robust reverse logistics design would be necessary to handle an increase in demand for remanufactured goods. This is because remanufactured goods are typically made from returned or used products, and the company would need to be able to effectively collect, process, and remanufacture these products to meet the increased demand.

• Question 43:

  A firm that is experiencing a supply constraint for a fast-selling product determines that a reason for the constraint is the investment required to expand capacity. Which of the following types of contracts would be most appropriate for the firm to offer the supplier to increase output?

  A. Cost sharing

  B. Revenue sharing

  C. Buyback

  D. Joint venture

  Correct Answer: A

• Question 44:

  Return on investment (ROI), return on assets (ROA), and economic value added are examples of which of the following types of metrics?

  A. Balance scorecard

  B. Liquidity

  C. Financial sustainability

  D. Productivity

  Correct Answer: C

• Question 45:

  When doing international business, a company's total line-haul costs will vary with the:

  A. weight shipped.

  B. distance shipped.

  C. pallets shipped.

  D. volume shipped.

  Correct Answer: B

• Question 46:

  Which of the following metrics is most appropriate for a company striving to measure the supply chain reliability?

  A. Stockout frequency

  B. Fill rate

  C. Cycle time

  D. Lead time

  Correct Answer: B

• Question 47:

  The best designed information technology (IT) initiatives can fail if:

  A. top tier external consultants are not used.

  B. the cost outweighs the benefit.

  C. capitalization rates are not properly accounted for.

  D. employees are not properly trained.

  Correct Answer: D

• Question 48:

  Which of the following activities is necessary for a firm to transform their supply chains from a set of linear processes to a network of customer-centric companies that can easily adapt to changing market conditions?

  A. Supply chain network planning

  B. Supply chain collaboration

  C. Supply chain aggregate planning

  D. Supply chain design

  Correct Answer: B

  supply chain collaboration involves creating partnerships and alliances with various stakeholders in the supply chain, including suppliers, distributors.

• Question 49:

  The most appropriate scope of an enterprise resources planning (ERP) system is:

  A. a single firm with multiple production facilities.

  B. the end-item producer and downstream trading partners.

  C. the production operations of a large organization.

  D. the trading partners in a supply chain.

  Correct Answer: A

• Question 50:

  Supply chain risk metrics should have which of the following characteristics?

  A. Inclusive and sustainable

  B. Valid and reliable

  C. Automated and extensive

  D. Flexible and interchangeable

  Correct Answer: B

  Validity and reliability are fundamental because they ensure that your risk metrics