APICS Supply Chain Professional CSCP Questions & Answers

• Question 21:

  One of the drawbacks to using ISO 26000 is that it:

  A. is one of the most expensive ISO standards to implement

  B. incorporates different standards for different countries

  C. only provides guidance and cannot be certified as can other ISO standards

  D. is only recognized by a few countries, due to the strict standards

  Correct Answer: B

• Question 22:

  A benefit of using radio frequency identification (RFID) instead of bar coding would be:

  A. lower cost

  B. decreased cycle count requirements

  C. the ability to read multiple items

  D. the ability to locate an individual item in a warehouse

  Correct Answer: C

• Question 23:

  The purpose of a supply chain metrics dashboard is to:

  A. monitor sales performance against plan

  B. measure demand management performance

  C. provide data on personnel performance

  D. monitor supply network performance

  Correct Answer: A

• Question 24:

  In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:

  A. company policy

  B. viewed as a way to reduce costs

  C. considered necessary

  D. considered risky

  Correct Answer: B

• Question 25:

  Which of the following four perspectives are used in the balanced scorecard?

  A. Customer, internal process, workforce learning and growth, financial

  B. Customer, operations, internal process, financial

  C. Customer, operations, internal process, workforce learning and growth

  D. Customer, marketing, operations, financial

  Correct Answer: C

• Question 26:

  Unresolved conflicts from the sales and operations planning (SandOP) process will result in which of the following outcomes?

  A. Supply and demand will come to a consensus

  B. Demand will take precedence

  C. Supply will take precedence

  D. Senior management resolution

  Correct Answer: A

• Question 27:

  The most effective means to measure customer loyalty would use which of the following approaches?

  A. Determine the ability to satisfy a customer's delivery date

  B. Conduct customer survey for direct feedback

  C. Analyzing customer repurchase patterns

  D. Monitor rate of call center activity

  Correct Answer: C

• Question 28:

  Which of the following measures would be most appropriate for a supply chain focused on reliability as a competitive priority?

  A. Production volume flexibility

  B. Total supply chain cost

  C. Supply chain response time

  D. Order fulfillment lead times

  Correct Answer: C

• Question 29:

  A company is transitioning its fulfillment strategy from direct consumer shipment to shipping through an intermediary. Which of the following impacts can be expected?

  A. Higher transportation costs

  B. Higher warehousing costs

  C. Lower transportation costs

  D. Lower warehousing costs

  Correct Answer: B

• Question 30:

  Which of the following circumstances must exist to implement a warehouse management system (WMS)?

  A. The warehouse must utilize a random location system

  B. The facility must be able to put away product and identify the physical product location

  C. The facility must have implemented radio frequency identification (RFID)

  D. The warehousing and enterprise resources planning (ERP) systems must directly interact

  Correct Answer: D