APICS APICS Certifications CSCP Questions & Answers

• Question 131:

  Which of the following processes is key to customer relationship management (CRM)?

  A. Event logging

  B. Demand planning

  C. Market segmentation

  D. Market research

  Correct Answer: C

  The most crucial process in customer relationship management (CRM)

• Question 132:

  Which of the following techniques is most effective for a company to sell high-volume products to multiple market segments?

  A. Market targeting

  B. Mass customization

  C. Mass production

  D. Commoditization

  Correct Answer: B

• Question 133:

  Which of the following actions would be the most practical for a supply chain manager to take in the handling of conflict minerals?

  A. Keep track of the lot number at factory floor.

  B. Maintain a relationship with the raw material supplier.

  C. Conduct a reasonable country of origin inquiry.

  D. Disclose distribution channel and transportation tactics.

  Correct Answer: C

  Conducting a reasonable country of origin inquiry is crucial for supply chain managers dealing with conflict minerals.

• Question 134:

  The first information necessary in order to effectively improve product design should come from which of the following supply chain members?

  A. Supplier

  B. Distributor

  C. Manufacturer

  D. Customer

  Correct Answer: D

• Question 135:

  After two firms have established an initial relationship to apply the principles of collaborative planning, forecasting, and replenishment (CPFR) for products, the next logical step is to: A. share forecasts for the products with each other.

  B. obtain orders for the products and enter them into the master schedule.

  C. create joint business plans for the products.

  D. negotiate prices and profit expectations for the products.

  Correct Answer: C

• Question 136:

  Which of the following design approaches is best suited for a manufacturer that wants to offer a variety of finished goods?

  A. Specialization

  B. Simplification

  C. Modularization

  D. Simultaneous engineering

  Correct Answer: C

• Question 137:

  Which of the following software systems enables the supply chain to be more agile by notifying individuals or application systems when deviations from expected conditions occur?

  A. Customer relationship management (CRM)

  B. Supplier relationship management (SRM)

  C. Supply chain event management (SCEM)

  D. Advanced planning and scheduling (APS)

  Correct Answer: C

• Question 138:

  Which of the following actions is most likely to reduce the risk of product shortages for a company planning to use a subcontractor to produce some of its products?

  A. Sharing product demand forecasts with the subcontractor

  B. Conducting periodic compliance audits of the subcontractor

  C. Increasing safety stock for products to be produced by the subcontractor

  D. Including penalties for late deliveries in the contract with the subcontractor

  Correct Answer: A

• Question 139:

  Which of the following actions most likely will increase market share for products that are critical manufacturing components for customers?

  A. Reducing prices below those of the competition

  B. Providing a level of service to increase customer uptime

  C. Incorporating the latest technology in the products

  D. Storing a range of the products on customer sites

  Correct Answer: A

• Question 140:

  Which of the following operations is the best example of reuse?

  A. Manufacturing new products from worn tires

  B. Utilizing wastepaper as packaging material

  C. Making animal feed from fresh food scraps

  D. Extracting precious metals from used electronics

  Correct Answer: B