Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 61:

  Which of the following are within the scope of service asset and configuration management?

  1. Identification of configuration items (CIs) 2.Recording relationships between CIs

  3.

  Recording and control of virtual Cis

  4.

  Approving finance for the purchase of software to support service asset and configuration management

  A. 1, 2 and 3 only

  B. All of the above

  C. 1, 2 and 4 only

  D. 3 and 4 only

  Correct Answer: A

• Question 62:

  Which process is responsible for ensuring that appropriate testing of a service or application takes place?

  A. Knowledge management

  B. release and department management

  C. service asset and configuration management

  D. service level management

  Correct Answer: C

• Question 63:

  Which of the following models would be MOST useful in helping to define roles and responsibilities in an organization structure?

  A. RACI model

  B. Incident model

  C. Continual service improvement (CSI) model

  D. The Deming Cycle

  Correct Answer: A

• Question 64:

  Which of the following activities is be performed by access management?

  A. Providing physical security for staff data centers and other buildings

  B. Managing access to computer rooms and other secure locations

  C. Managing access to the service desk

  D. Managing the rights to use a service or group of services

  Correct Answer: D

• Question 65:

  Which of the following is an example of capabilities?

  A. Menu driven range of facilities used to access service requests

  B. Calls to the service desk to register standard changes

  C. A software update downloaded automatically to all laptops in an organization

  D. Software to allow programmers to debug code

  Correct Answer: B

  Reference: http://www.knowledgetransfer.net/dictionary/ITIL/en/Capability.htm

• Question 66:

  Which of the following activities is performed by application management?

  A. Defining where the vendor of an application should be located

  B. Ensuring that the required functionality is available to achieve the required business outcome

  C. Deciding who the vendor of the storage devices will be

  D. Agreeing the service levels for the service supported by the application

  Correct Answer: B

• Question 67:

  Which of these activities would be performed by a service desk?

  1.

  Logging details of incidents and service requests

  2.

  Providing first-line investigation and diagnosis

  3.

  Restoring services

  4.

  Implementing all standard changes

  A. all of the above

  B. 1, 2 and 3 only

  C. 2 and 4 only

  D. 3 and 4 only

  Correct Answer: B

• Question 68:

  Which of the following are valid parts of the Service Portfolio?

  1.

  Service Pipeline

  2.

  Service Knowledge Management System (SKMS)

  3.

  Service Catalogue

  A. 1 and 2 only

  B. 3 only

  C. 1 and 3 only

  D. All of the above

  Correct Answer: C

• Question 69:

  Which of the following activities is NOT a part of the Deming Cycle?

  A. Act

  B. Plan

  C. Do

  D. Coordinate

  Correct Answer: D

• Question 70:

  Which process or function is responsible for the Definitive Media Library and Definitive Spares?

  A. Facilities Management

  B. Access Management

  C. Request Fulfilment

  D. Service Asset and Configuration Management

  Correct Answer: D