Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 71:

  What are the processes within Service Operation?

  A. Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management

  B. Event Management, Incident Management. Change Management and Access Management

  C. Incident Management, Problem Management, Service Desk, Request Fulfillment and Management

  D. Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management

  Correct Answer: A

• Question 72:

  The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

  A. A Service Change

  B. A Change Model

  C. A Pre-approved Change

  D. A Change Advisory Board

  Correct Answer: A

• Question 73:

  Which of the following are objectives of Supplier Management?

  1.

  Negotiating and agreeing Contracts

  2.

  Updating the Supplier and Contract database

  3.

  Planning for possible closure, renewal or extension of contracts

  4.

  Managing relationships with internal suppliers

  A. 1, 2 and 3 only

  B. 1, 3 and 4 only

  C. 2, 3 and 4 only

  D. None of the above

  Correct Answer: A

• Question 74:

  When can a Known Error record be raised?

  1.

  At any time it would be useful to do so

  2.

  After the permanent solution has been implemented

  A. 2 only

  B. 1 only

  C. Neither of the above

  D. Both of the above

  Correct Answer: A

• Question 75:

  Remediation planning is BEST described in which of the following ways?

  A. Planning how to recover the cost of a change

  B. Planning the steps required to be taken if a Change is unsuccessful

  C. Planning how to compensate a user for a failed change

  D. Planning how to advise the change request of a failed change

  Correct Answer: B

• Question 76:

  Which of the following are benefits to the business of implementing Service Transition?

  1.

  Ability to adapt quickly to new requirements

  2.

  Reduced cost to design new services

  3.

  Improved success in implementing changes

  A. 1 and 2 only

  B. 2 and 3 only

  C. 1 and 3 only

  D. None of the above

  Correct Answer: C

• Question 77:

  Order the following continual service improvement (CSI) implementation steps into the correct sequence in alignment with the plan, Do, Check, Act (PDCA) model.

  -Allocate roles and responsibilities to work on CSI initiatives.

  -Measure and review that the CSI plan is executed and its objectives are being achieved.

  -Identify the scope, objectives and requirements for CSI.

  -

  Decision on implementation of further enhancement.

  A.

  3-1-2-4

  B.

  3-4-2-1

  C.

  1-3-2-4

  D.

  2-3-4-1

  Correct Answer: A

• Question 78:

  Which of the following are objectives of Service Design?

  -Design Services to satisfy business objectives.

  -Identify and manage risk.

  -

  Design effective and efficient processes

  -

  Design a secure and resilient IT infrastructure.

  A.

  1 Only

  B.

  2 and 3 only.

  C.

  1, 2 and 4 only.

  D.

  All of the above

  Correct Answer: A

• Question 79:

  Which of the following are included within Release and Deployment Models?

  -Roles and responsibilities

  -Template release and deployment

  -Supporting systems, tools and procedures.

  -

  Handover activities and responsibilities

  A.

  1, 2 and 3 only.

  B.

  2, 3 and 4 only.

  C.

  All of the above

  D.

  1 and 4 only.

  Correct Answer: C

• Question 80:

  Which of the following could BEST be described as "A decision support and planning tool that projects

  the likely consequences of a business action"?

  A. A Problem model

  B. A Service Improvement Plan (SIP)

  C. A Request for Change (RFC)

  D. A Business Case

  Correct Answer: D