Peoplecert Peoplecert Certification CMS7 Questions & Answers

• Question 51:

  Which of the following is an objective of service transition?

  A. To negotiate service levels for new services

  B. To plan and manage the resource requirements for releases

  C. To provide quality knowledge of incident and problem management

  D. To plan and manage entries in the service catalogue.

  Correct Answer: B

• Question 52:

  In which of the following areas would the ITIL complementary guidance be of assistance?

  1.

  Adapting best practice for specific industry sectors

  2.

  Integrate ITIL with other operating models

  A. both of the above

  B. Niether of the above

  C. 1 only

  D. 2 only

  Correct Answer: A

• Question 53:

  Which core publication will you find detailed descriptions of service catalog management, information security and support management?

  A. Service strategy

  B. Service design

  C. Service transition

  D. Service operation

  Correct Answer: B

  Reference: http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library#Service_Design

• Question 54:

  Which of the following questions does the guidance in service strategy help to answer?

  1.

  What services should we offer and to whom?

  2.

  How do we differentiate ourselves from competing alternatives?

  3.

  How do we create value for our customers?

  A. 1 only

  B. 2 only

  C. 3onfy

  D. All of the above

  Correct Answer: D

• Question 55:

  Customer perceptions and business outcomes help lo define what?

  A. The value off a service

  B. Governance

  C. Total cost of ownership (TCO)

  D. Key performance indicators (KPIs)

  Correct Answer: A

  Reference: http://www.cbronline.com/news/axios_flags_need_for_itil_based_service_value_management_25

• Question 56:

  Which of the following is NOT defined as part of every process?

  A. Roles

  B. Inputs and outputs

  C. Functions

  D. Metrics

  Correct Answer: C

• Question 57:

  Which of the following is NOT a characteristic of a process?

  A. It is measurable

  B. It delivers specific results

  C. It responds to specific events

  D. It structures an organization

  Correct Answer: D

• Question 58:

  Which of the following is event management NOT used for?

  A. Intrusion detection in the data center

  B. Recording and monitoring environmental conditions in the data center

  C. Recording service desk staff absence

  D. Monitoring the status of configuration items

  Correct Answer: A

  Reference: http://wiki.en.it-processmaps.com/index.php/Event_Management

• Question 59:

  Which process is responsible for sourcing and delivering components of requested standard services?

  A. Request fulfillment

  B. service portfolio management

  C. service desk

  D. IT finance

  Correct Answer: A

• Question 60:

  Which of the following availability management activities an? Considered to be proactive as opposed to reactivate

  1.

  Monitoring system availability

  2.

  Designing availability into a proposed solution

  A. Neither of the above

  B. Both of the above

  C. 1 only

  D. 2 only

  Correct Answer: D

  Reference: http://theartofservice.com/availability-management-activities.html