GAQM GAQM certification CLSSYB Questions & Answers

• Question 41:

  The following Business Case is constructed properly.

  "During 2009 the commercial loan division experienced a 2.7% default rate versus a target of less than

  .5%. This costs the bank in excess of $250,000 quarterly."

  A. True

  B. False

  Correct Answer: A

• Question 42:

  Al bought a digital camera from his local electronics store. When he first used it he found the zoom lens function was inoperative because a gear was installed improperly. For the manufacturer of the camera this would be categorized as what type of cost?

  A. Internal Failure Cost

  B. Prevention Cost

  C. External Failure Cost

  D. Appraisal Cost

  Correct Answer: A

• Question 43:

  The formula Y = f(Xn) is a method of expressing the concept that the output of a process is a function of all the __________________?

  A. Materials and labor

  B. Inputs to the process

  C. Line personnel and direct supervision

  D. Employees of the company

  Correct Answer: B

• Question 44:

  Which of the following would likely be a CTQ (Critical-to-Quality) for the purchase of a service?

  A. Documentation is clear

  B. Was timely in delivery

  C. Required no redo

  D. All of these answers are correct

  Correct Answer: D

• Question 45:

  Y, the output of a process, is the ______________ variable while Xn, the various inputs to a process, are the _____________ variables.

  A. Independent, dependent

  B. Individual, multiple

  C. Sole, multiple

  D. Dependent, independent

  Correct Answer: D

• Question 46:

  The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control.

  A. Manage

  B. Measure

  C. Memorize

  D. Manipulate

  Correct Answer: B

• Question 47:

  Voice of the Business is a Lean Six Sigma technique to determine the needs and wants of the ______________ of the business.

  A. Owners

  B. Managers

  C. Debt holders

  D. Staff

  Correct Answer: A

• Question 48:

  The ROI for a project is a measurement metric that stands for _____________________ and is one of the methods used to measure the success of a Lean Six Sigma project.

  A. Return on Investment

  B. Recognition of Innovation

  C. Recovery of Investment

  D. Return on Inventory

  Correct Answer: A

• Question 49:

  When a process has proven itself to function at a Six Sigma level this means there are less than 3.4 defects per ___________ opportunities.

  A. Hundred

  B. Thousand

  C. Million

  D. Billion

  Correct Answer: C

• Question 50:

  Six Sigma refers to a process whose output has 100% of its data points within 8 Standard Deviations from the Mean.

  A. True

  B. False

  Correct Answer: A