GAQM GAQM certification CLSSYB Questions & Answers

• Question 31:

  At the beginning of a project we must keep in mind there are basically three views of a process: What you THINK it is, What the SUPPLIER wants and What it SHOULD be.

  A. True

  B. False

  Correct Answer: B

• Question 32:

  A Micro Process Map may map a process showing the entire activities of a department and can likely be broken into many Macro Process Maps showing numerous processes that comprise the activities of the department.

  A. True

  B. False

  Correct Answer: B

• Question 33:

  In order to properly draft a Process Map at the start of a project we are told to __________________ from beginning to the end.

  A. Interview the line operators

  B. Walk the process

  C. Chat with supervisors

  D. Check the repair stations

  Correct Answer: B

• Question 34:

  The "Equipment" category of Root Causes on a Fishbone Diagram would be used primarily used to generate ideas as to which of the following are possible causes for defects?

  A. Out of calibration measurement system

  B. Tolerance changes in milling machines

  C. Worn bearings on a shaft

  D. All of these answers are correct

  Correct Answer: D

• Question 35:

  With a Fishbone Diagram we use the legs to define each source of a potential defect and along the legs we enter each potential means by which a defect could be introduced into our process.

  A. True

  B. False

  Correct Answer: A

• Question 36:

  The purpose of a ______________ is to identify the complexity of the process and to assist in identifying critical steps in the process.

  A. Pareto Chart

  B. Process Map

  C. Kanban

  D. Kaizen event

  Correct Answer: B

• Question 37:

  In an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs is called the Value Chain.

  A. True

  B. False

  Correct Answer: A

• Question 38:

  When a Belt wishes to clarify the activities of various departments in a Process Map she is creating she adds a feature to the map called ______________.

  A. Department Dividers

  B. Passing Lanes

  C. Swim Lanes

  D. Responsibility Paths

  Correct Answer: C

• Question 39:

  As we attempt to find a commonality of terms to assess the performance of a broad range of processes we use a key metric called the DPMO which stands for __________________________?

  A. Delayed production metrics output

  B. Defects by management oversight

  C. Defects per million opportunities

  D. Developed production management oversight

  Correct Answer: C

• Question 40:

  A Belt has determined that the insurance claim form needn't be reviewed by accounting thereby improving the number of claims a processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

  A. Downsizing savings

  B. Median savings

  C. Soft savings

  D. Hard savings

  Correct Answer: D