GAQM GAQM certification CLSSBB Questions & Answers

• Question 1:

  When one speaks of 20% of something contributing 80% of the affect they are referring to what is known as the _________________.

  A. Shewhart Example

  B. Pareto Principle

  C. Balance Equation

  D. Connection Principle

  Correct Answer: B

• Question 2:

  Using this data calculate the percentage of DPU.

  A. 2.74

  B. 3.23

  C. 4.56

  D. 5.93

  Correct Answer: B

• Question 3:

  When variation is removed from the output of a process then the process customer can have more confidence in the experience that results from the process.

  A. True

  B. False

  Correct Answer: A

• Question 4:

  The distance between the Mean of a data set and the Point of Inflection on a Normal curve is called the _______________.

  A. Curve Spread

  B. Standard Deviation

  C. Numerical Average

  D. Data Breadth

  Correct Answer: B

• Question 5:

  One of the foundations of Lean Six Sigma is the concept that the output of a process (Y) is influenced by the process inputs (X's) and is commonly shown as which formula?

  A. Y = Z(X2)

  B. Y = f(X3)

  C. Y = f(Xn)

  D. Y = g(X+ 1.5)

  Correct Answer: C

• Question 6:

  When we gather information for the Voice of the Business we are primarily interested in information concerning the _____________ of the business.

  A. Advertising budget

  B. Market share

  C. Profitability

  D. Ownership

  Correct Answer: C

• Question 7:

  When a Belt creates a Process Map she will use a __________________ to depict a decision point requiring a Yes or No decision.

  A. Circle

  B. Square

  C. Diamond

  D. Rectangle

  Correct Answer: C

• Question 8:

  A Belt has determined that the inventory of repair parts at a rework station can be reduced by 45%. According to Cost of Poor Quality (COPQ) definitions inventory reduction would be considered _______________.

  A. Soft Savings

  B. COPQ efficiency

  C. Median Savings

  D. Hard Savings

  Correct Answer: D

• Question 9:

  Customers make their decisions based on Features, Integrity (of the seller) Delivery and ___________?

  A. Color

  B. Expense

  C. Season

  D. None

  Correct Answer: B

• Question 10:

  The Hardware Store ordered ten lawn mower from the manufacturer and just before shipping the manufacturer found one to have a motor that wouldn't start. For the manufacturer this would be categorized as what type of cost?

  A. Internal Failure Costs

  B. External Failure Costs

  C. Prevention Costs

  D. Appraisal Costs

  Correct Answer: A