IIBA IIBA Certifications CBAP Questions & Answers

• Question 311:

  A business analyst (BA) is responsible for analyzing the effectiveness of a railway ticket booking system. The BA prepared a report based on observations of the booking clerk over two days (Monday and Wednesday). According to the information gathered, the booking clerk is underutilized and spends a lot of idle time waiting for customers. What should the BA do next?

  A. Benchmark the clerk's performance against other roles and other companies

  B. Conduct further analysis to protect against false information based on insufficient data

  C. Propose a change in the organizational chart to give the clerk more responsibilities

  D. Verify the expected value and its perceived performance

  Correct Answer: C

• Question 312:

  A corporation is experiencing poor financial performance and needs to change many aspects of its business strategy in order to become solvent again. A business analyst (BA) is conducting a feasibility analysis and analyzing resources required. The BA has identified the existing resources, the resources that need to be increased, and the required additional capabilities. What is the other dimension this analysis should indicate?

  A. The enterprise readiness agreement

  B. The new resources to be developed

  C. The new financial performance metrics

  D. The timeline for instituting the change

  Correct Answer: A

• Question 313:

  A business analyst (BA) finds conflicting requirements gathered from several stakeholders. Aside from interviews, what additional activities can the BA use to safeguard against this happening?

  A. Item tracking and mind mapping

  B. User stories and scope modelling

  C. Reviews and workshops

  D. Brainstorming and estimation

  Correct Answer: D

• Question 314:

  The business analyst (BA) presented a concept model during a requirements walk through to the project sponsor, implementation subject matter expert, and operational support staff. While the presentation was clear to the project sponsor, the other stakeholders were unsure about the impacts to their respective daily tasks. What should the BA include in the next walk through, so that all stakeholders have a better understanding of the requirements?

  A. A governance architecture to contextualize the business analysis approach

  B. An information management model to identify requirement gaps

  C. A capability model to illustrate strategic objectives

  D. An appropriate level of abstraction to support differing viewpoints

  Correct Answer: C

• Question 315:

  A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

  A. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

  II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

  III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

  Through requirements workshops the business analyst elicits the following detailed business requirements:

  1. The company's mobile application platform must support real time integration with the following third party systems:

  A ) GPS System

  B. Postal Code Validation

  2.

  The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

  3.

  The map display shall highlight the boundary of the search area with a dotted yellow line.

  4.

  The extent and shape of the search area shall be determined based on one of the following user choices:

  A ) Postal code ?Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

  B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

  5.

  Subscriber shall be able to select one of the options above and supply corresponding input.

  6.

  System shall validate the user input and display appropriate error messages if invalid.

  7.

  Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

  8.

  System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

  9.

  The list of service providers shall include the Name, Phone Number and Street Address.

  10.

  If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be

  sorted in the ascending order of the driving distance.

  11.

  The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered

  services applicable to the subscriber's plan.

  What kind of relationship is used to describe the traceability between requirement 8 and the solution artifacts that implement it?

  B. Validate

  C. Depends

  D. Derive

  E. Satisfy

  Correct Answer: C

• Question 316:

  A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

  A. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

  II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

  III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

  Through requirements workshops the business analyst elicits the following detailed business requirements:

  1. The company's mobile application platform must support real time integration with the following third party systems:

  A ) GPS System

  B. Postal Code Validation

  2.

  The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

  3.

  The map display shall highlight the boundary of the search area with a dotted yellow line.

  4.

  The extent and shape of the search area shall be determined based on one of the following user choices:

  A ) Postal code ?Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

  B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

  5.

  Subscriber shall be able to select one of the options above and supply corresponding input.

  6.

  System shall validate the user input and display appropriate error messages if invalid.

  7.

  Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

  8.

  System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

  9.

  The list of service providers shall include the Name, Phone Number and Street Address.

  10.

  If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be

  sorted in the ascending order of the driving distance.

  11.

  The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered

  services applicable to the subscriber's plan.

  Which of the following is the appropriate technique to define communication flows between the Postal Code validation system with other systems?

  B. Capability Analysis

  C. Interface Analysis

  D. Process Analysis

  E. Decision Analysis

  Correct Answer: C

• Question 317:

  A health insurance provider undertakes enhancements to its mobile application platform and finalizes the following capabilities as part of the scope of the next release:

  A. Ability to integrate online maps and global positioning system (GPS) technology with the mobile application in real time to display location of service providers in the subscriber's vicinity that participate in the subscriber's plan network.

  II. Ability for the subscriber to lookup the service providers by specifying either a postal code or a search area radius in miles.

  III. Ability for the subscriber to initiate the download of fee information for one or more service providers in a single request.

  Through requirements workshops the business analyst elicits the following detailed business requirements:

  1. The company's mobile application platform must support real time integration with the following third party systems:

  A ) GPS System

  B. Postal Code Validation

  2.

  The service providers available for selection must participate in the subscriber's medical plan network as of the current system date.

  3.

  The map display shall highlight the boundary of the search area with a dotted yellow line.

  4.

  The extent and shape of the search area shall be determined based on one of the following user choices:

  A ) Postal code ?Subscriber location acquired from GPS shall be used to determine and populate the related postal code as the default postal code with options for the user to change the postal code.

  B ) Radius for the search area around the subscriber's location, that will have default value of 5 miles. The radius can be changed by the subscriber with a maximum range of 50 miles.

  5.

  Subscriber shall be able to select one of the options above and supply corresponding input.

  6.

  System shall validate the user input and display appropriate error messages if invalid.

  7.

  Based on the inputs and the plan of the subscriber, the system shall retrieve information for the participating service providers that are located within the designated search area.

  8.

  System shall display a map including visual markers to indicate locations of the service providers in the top half of the device screen and a list of the same service providers in the bottom half of the device screen.

  9.

  The list of service providers shall include the Name, Phone Number and Street Address.

  10.

  If the subscriber specified the radius or retained the default postal code for the search area, the list shall additionally include the approximate driving distance in miles from the subscriber's last registered location and the list shall be

  sorted in the ascending order of the driving distance.

  11.

  The subscriber shall be able to select a service provider either from the list or from the map and download a document that contains the name, contact telephone, email address, fax number and the fee schedule for the covered

  services applicable to the subscriber's plan.

  What is the appropriate model type to assist the stakeholders in testing the performance and visual aspects of requirements 3 through 11?

  B. Functional Prototype

  C. Concept Model

  D. Process Model

  E. Usability Prototype

  Correct Answer: A

• Question 318:

  A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a $3,5 million budget to spend. Time is of the essence since there are some

  regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support.

  There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired

  features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features.

  System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be

  modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims.

  System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6

  million to upgrade.

  Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million. Below is the estimated cost for each feature in priority order.

  

  If System A is unanimously selected to be the system for upgrade but the technical lead says that System A will have to be taken offline for 3 months, what kind of strategy should the project team develop while System A is offline?

  A. Change

  B. Competitive

  C. Organizational

  D. Stakeholder

  Correct Answer: A

• Question 319:

  A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a $3,5 million budget to spend. Time is of the essence since there are some

  regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support.

  There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired

  features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features.

  System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be

  modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims.

  System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6

  million to upgrade.

  Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million. Below is the estimated cost for each feature in priority order.

  

  What kind of analysis must the BA do to determine if one of the systems is better suited to be modified and upgraded?

  A. Stakeholder Analysis

  B. Decision Analysis

  C. Process Analysis

  D. Risk Analysis

  Correct Answer: D

• Question 320:

  A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a $3,5 million budget to spend. Time is of the essence since there are some

  regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support.

  There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired

  features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features.

  System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be

  modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims.

  System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6

  million to upgrade.

  Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million. Below is the estimated cost for each feature in priority order.

  

  If the budget for the initiative was firm, what is a feasible solution to make sure the project stays within budget?

  A. Upgrade system B with the first 8 features

  B. Buy the new system with only the first 5 features

  C. Upgrade system A with the first 8 features

  D. Buy the new system with only the first 7 features

  Correct Answer: A