Which activity belongs to Operational supplier management?
A. installing a software package on a workstation
B. improving the performance of application software
C. determining how quickly alternative workspaces should be available in case of a calamity
What is not a process within the process cluster Functionality management?
A. Specify information requirements
B. Review and testing
C. Transition
D. Prepare transition
What is a subject within Functionality management?
A. providing information about changed functionality
B. managing service agreements
C. modification of non-automated information provisioning
Which process provides the IT providers with assignments for solving problems that have been registered at the helpdesk of business information management?
A. End user support
B. Operational supplier management
C. Planning and resource management
Where is business information management positioned?
A. as service team for the IT-service organization
B. in the user organization
C. in the IT-service organization
Which main activity occurs within all Management processes?
A. administrating
B. checking
C. operation
What is a result of the process Demand management?
A. information architecture
B. information strategy
C. status reports
To which process cluster does the process Information lifecycle management belong?
A. Applications cycle management cluster
B. Information strategy cluster
C. I-organization strategy cluster
Which process produces the transition plan with a roadmap for the transition?
A. Transition
B. Prepare transition
C. Design non-automated information systems
Which process provides insight into the demarcation between the automated part and the non- automated part of the information provisioning?
A. Business data management
B. Prepare transition
C. Design non-automated information systems
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