What is not a subject of the process Transition?
A. contracts
B. end users
C. transition plan
What is a role or function within the business information management domain?
A. information manager
B. functional designer
C. system administrator
Which call can be completely dealt with by End user support?
A. "Application X is slower than usual."
B. "There's an error message about the printer on my screen."
C. "I can't remember how I can change currency in this application."
What is not a subject of the process Specify information requirements?
A. the functional requirements for the IT
B. the impact on the user organization
C. the priority with respect to other modifications
Which Management process is responsible for monitoring how many hours have been worked?
A. Contract management
B. Financial management
C. Planning and resource management
What is not an activity of the process Contract management?
A. making agreements with IT service providers regarding time, costs, capacity and content of the IT-services
B. choosing whether to outsource certain kinds of services
C. agreeing the method of communication between customer and IT service provider
Which clusters are connected by the Connecting processes (operational)?
A. Use management and Functionality management
B. End user support and Specify information requirements
C. the Management processes and Functionality management
Which process reviews a modified functional design?
A. Demand management
B. Specify information requirements
C. Review and testing
Which activity belongs to business information management?
A. composing a functional design
B. defining the information policy
C. executing system tests
What is not an activity of the process Prepare transition?
A. instruction of end users regarding the use of the changed information provisioning
B. execution of automated data conversions
C. preparation of business information managers regarding the changed information provisioning
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