ISEB ISEB Certification BH0-005 Questions & Answers

• Question 31:

  Which of the following BEST describes the process of license novation?

  A. SAM team must inform re-seller that license has been transferred to another department.

  B. Software manufacturer allows usage rights to be changed.

  C. Software manufacturer allows ownership in unwanted software licenses to be sold to another organisation

  D. Software manufacturer allows the transfer of software licenses and contracts when an organisation reforms itself or restructures.

  Correct Answer: D

• Question 32:

  Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?

  1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management

  A. 1, 2 and 5

  B. 1, 2 and 4

  C. 2, 3 and 4

  D. 2, 3 and 5.

  Correct Answer: B

• Question 33:

  With regards to the Deployment stage within the Logistics process, which statement is NOT appropriate?

  A. Software should only be deployed to the environment for which licences and contracts have been obtained

  B. Software should be deployed quickly before establishing an effective purchasing arrangement thus minimising the impact on the organisation overall service delivery

  C. The details contained within the SAM database should be up to date and reflect the progress of deployment in a timely fashion

  D. There are a number of different deployment mechanisms, such as Push and Pull, these should be considered and integrated into SAM.

  Correct Answer: B

• Question 34:

  Which of the following aspects of SAM contribute to Financial Management?

  1.Status accounting of assets 2.Cost/benefit information related to software assets 3.Asset control 4.Consideration of accounting and tax treatments

  A. 2 and 4

  B. 1, 3 and 4

  C. 1 and 2

  D. All of them.

  Correct Answer: A

• Question 35:

  Which of these elements is part of the taying there stage of implementation?

  A. Occasionally completing surprise or ad hoc reviews and audits

  B. Continuously emphasise the importance of the SAM process to all ICT and business personnel

  C. Developing and measuring metrics that demonstrate continuous improvement and year on year trend

  D. Selecting, testing and deploying new or updated SAM tools.

  Correct Answer: B

• Question 36:

  What method of metering would be BEST suited to a concurrent license based application?

  A. Active

  B. Selective

  C. Non-selective.

  D. Passive.

  Correct Answer: A

• Question 37:

  There is a need to reduce the number of SAM reports produced. Which of the following is the LEAST necessary?

  A. The number of software related calls to the Service Desk

  B. The cost of a site licence for existing software

  C. The number of deployed licenses for each item of software

  D. The number of new software licenses required.

  Correct Answer: A

• Question 38:

  Which of the following BEST describes the objective of the Core Asset Management processes?

  A. To maintain information about software assets throughout their lifecycle and to manage the physical assets related to software

  B. To manage all software assets and their licenses.

  C. To manage all software and hardware assets

  D. To identify and maintain information about all software assets throughout their lifecycle.

  Correct Answer: A

• Question 39:

  Which of these elements is part of the preparation stage of implementation?

  A. Identifying and assessing software risks and creating a risk register

  B. Occasionally completing surprise or ad hoc reviews and audits

  C. Highlighting any problems and raising the profile of continued non-conformance

  D. Continuously emphasise the importance of the SAM process to all ICT and business personnel.

  Correct Answer: A

• Question 40:

  For reporting purposes which of the following would you NOT expect to be used to derive SAM reports?

  A. DSL

  B. CMDB

  C. OLA.

  D. KEDB.

  Correct Answer: C