Which of the following candidates, qualified to practitioner level (ISEB), would you consider most qualified to take on the role of Software Asset Manager?
A. Service Desk Manager
B. Service Level Manager
C. Configuration Manager
D. Problem Manager.
Which of the following should be considered when outsourcing elements of the SAM processes?
1.The conflicts of interest regarding asset information 2.The ownership of software licenses 3.The Software development costs
A. All of them.
B. 1 and 3.
C. 1 and 2.
D. 2 and 3.
Where should the duties of the Software Asset Manager be allocated?
A. Be covered by the Service Desk
B. Included in the duties of the Procurement Manager
C. Shared among as few individuals as possible
D. To a single individual, by name
When planning and implementing a SAM project why are Key Performance Indicators (KPIs) so valuable?
A. They allow Internal Audit to view all software keys in the business
B. Because they enable the project manager to view the overall success of the SAM project
C. Key Performance Indicators highlight any mistakes that have been made during the project
D. They allow external bodies to understand a company performance.
During Mergers and Acquisitions which of the following statements is FALSE?
A. Liabilities for under licensed software are null and void after the transaction
B. Any license shortfall should be disclosed as part of due diligence process
C. The right to transfer software licenses should be checked with the software manufacturers prior to transaction
D. Some software licenses do not allow transfer if purchased under a volume agreement.
Which of the following does ITIL recommend the use of for the management of software assets?
1.Definitive Software Library 2.Configuration Management Database
A. 1 only
B. 2 only
C. Neither
D. Both.
Which of the following activities are elements of the SAM Relationship Management processes?
1.Contract management 2.Supplier management 3.Status Accounting 4.Asset Identification
A. 1 and 2
B. 1, 2 and 3
C. 3 and 4
D. All.
An organisation software policy should include information in many areas.
1.The use of illegal or pirated software 2.The copying of software 3.The selection and evaluation process
4.A list of all users
Which of the above areas should be included?
if width > length then biggest_dimension = width if height > width then biggest_dimension = height end_if else biggest_dimension = length if height > length then biggest_dimension = height end_if end_if
A. All of them
B. 1, 3 and 4 only
C. 1, 2, and 3 only
D. 2, 3 and 4 only
Which one of these organisations is responsible for ensuring that the software in use is genuine?
A. Original Equipment Manufacturer
B. Publisher
C. Software reseller
D. None, the onus is on the user organisation.
Which of the following is NOT part of determining requirements for the Business Case?
A. Functionality required of the solution
B. Determine stakeholders.
C. Potential objections to the project
D. Select implementation partners.
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