Salesforce Salesforce Certified Administrator ADM-201 Questions & Answers

• Question 61:

  Previous Ursa Major Solar sales representatives worked on approximately 180 Accounts with billing addresses in California. These sales representatives need to retain viewing and editing access to these accounts for 1-3 months.

  An Administrator needs to easily provide View and Edit access to these users for the 180 accounts.

  What should the Administrator do to achieve this goal?

  A. Configure a new Profile for these users with criteria based on Billing State equals California.

  B. Configure a new Account Sharing Rule for these users with criteria based on Billing State equals California.

  C. Configure a new Account folder for these users with criteria based on Billing State equals California.

  D. Configure a new Account Sharing Rule for the Sales Representative Profile with criteria based on Billing State equals California.

  Correct Answer: C

• Question 62:

  Ursa Major Solar has the following environment and requirements:

  A new custom object named Regulations is a child of the Account object.

  All users need the ability to view Regulations when viewing Accounts with the Sales Account Page Layout.

  How should a Salesforce Administrator provide access to Regulations on the Sales Account Page Layout?

  A. By adding a new custom link for Regulations to the Sales Account Page Layout

  B. By adding a new section for Regulations to the Sales Account Page Layout

  C. By adding a new related list for Regulations to the Sales Account Page Layout

  D. By adding a new action for Regulations to the Sales Account Page Layout

  Correct Answer: C

• Question 63:

  Ursa Major Solar recently acquired a company whose Sales team has a unique sales process, with stages that are different from the current setup of stages in Salesforce.

  The Chief Technology Officer (CTO) has decided that the new Sales team should NOT change their process at all.

  What should the Administrator do to incorporate the new Sales team's process?

  A. Create new values for the Opportunity Stage field; create a new Sales Process assigned to a custom Record Type for the new Sales team.

  B. Create a Record Type and page layout for the new Sales team and a custom field for the new Stages.

  C. Create new values for the Opportunity Stage field and use field-level security to control which teams see which fields.

  D. Create new values for the Opportunity Stage field; order them so that the new Sales team's values are at the bottom of the picklist.

  Correct Answer: A

• Question 64:

  Ursa Major Solar has the following environment and requirements:

  Critical, high-priority accounts have an assigned District Manager, Sales Representative, Inside Sales Representative, and Customer Service Representative.

  The Sales Manager wants to prevent these accounts from being inadvertently contacted more than once on the same day.

  The Sales Manager wants to report on various customer interactions.

  How should the Administrator fulfill these requirements?

  A. Log a separate Task, Call, or Activity on the Account.

  B. Enter comments into the Notes section on the Account.

  C. Log a case on the Account.

  D. Post customer interactions in Chatter on the Account.

  Correct Answer: A

• Question 65:

  An Administrator at Ursa Major Solar (UMS) needs to create a new user.

  When creating a username, which two considerations need to be taken in to account? (Choose two.)

  A. Username is added to the Active User Log.

  B. Username must be unique across all Salesforce orgs.

  C. Username needs to be in the format of an Email Address.

  D. Username matches to the User's Email address.

  Correct Answer: BD

• Question 66:

  Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type. What are two potential causes of this issue? (Choose two.)

  A. The record type is disassociated from the page layout.

  B. The record type is disabled on the marketing user profile.

  C. The record type default setting is disabled.

  D. The record type is deactivated.

  Correct Answer: BD

• Question 67:

  Dashboard components can be sorted by how many levels?

  A. 4

  B. 2

  C. 1

  D. 5

  Correct Answer: B

• Question 68:

  An administrator at Ursa Major Solar is setting up Case Feed.

  What should the Administrator consider?

  A. Chatter Feed tracking must be enabled for the case object.

  B. The Use Case Feed permission is automatically active for all profiles.

  C. The Service Cloud User feature license is required for Case Feed.

  D. By default, the Case Feed replaces the standard case detail page.

  Correct Answer: A

• Question 69:

  A Salesforce Administrator is creating a new user.

  What should the Administrator consider when selecting the Username?

  A. It must be alphanumeric and be unique across all Salesforce organizations.

  B. It must be alphanumeric and unique to the organization.

  C. It must look like an email address and be unique across all Salesforce organizations.

  D. It must look like an email address and be unique to the organization.

  Correct Answer: C

• Question 70:

  A company needs its customer service agents to collect and display different information on Case records based on whether customers are calling in with a question, product suggestion, or complaint.

  Which three features should the System Administrator use to meet this goal? (Choose three.)

  A. Field level security

  B. Page layouts

  C. Permission sets

  D. Record types

  E. Support processes

  Correct Answer: BDE