Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 1551:

  The administrator at Cloud Kicks is trying to debug a screen flow that creates contacts. One of the variables in the flow is missing on the debug screen. What could cause this issue?

  A. The field type is unsupported by Debugging.

  B. The flow is an inactive version.

  C. The Available for Output checkbox was unchecked.

  D. The Available for Input checkbox was unchecked.

  Correct Answer: A

• Question 1552:

  Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. "The reps on eastern Time need business hours set to start 3 hours earlier to cover for support.

  How should an administrator solve for this Issue0

  A. Adjust the current business hours to accommodate the Eastern Time Zone.

  B. Allow the reps to set business hours manually.

  C. Create one set of business hours per time zone.

  D. Set temporary business hours for each time zone.

  Correct Answer: C

• Question 1553:

  Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

  Which feature should an administrator configure to meet this requirement?

  A. Case Scheduled Reports

  B. Case Dashboard Refreshes

  C. Case Escalation Rules

  D. Case Assignment Rules

  Correct Answer: C

• Question 1554:

  Universal Containers uses Salesforce Content to store technical manuals and videos used by support agents when troubleshooting product issues. They would like to organize these files by product to make it easier to find the correct information and limit access to support agents only.

  Which Content feature can be used to organize these files?

  A. 60 Groups

  B. Featured Topics

  C. Data Categories

  D. Libraries

  Correct Answer: D

• Question 1555:

  Which three aspects of standard fields should an administrator customize? Choose 3 answers

  A. Decimal places Calculator

  B. Field name rat

  C. Field history tracking

  D. Help text

  E. Picklist values

  Correct Answer: CDE

• Question 1556:

  The events manager at DreamHouse Realty has a hot lead from a successful open house that needs to become a Contact with an associated Opportunity. How should this be accomplished from the Campaign keeping the associated Campaign Member history?

  A. Clone the lead and convert the cloned record to a Contact.

  B. Convert the lead from the Campaign Member Detail page.

  C. Add a Contact from the Campaign Member Detail page.

  D. Delete the lead and create a new Contact and Opportunity.

  Correct Answer: B

• Question 1557:

  Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request?

  A. Chatter Stream

  B. Chatter Unlisted Group

  C. Chatter Recommendations

  D. Chatter Broadcast Group

  Correct Answer: D

• Question 1558:

  Universal Containers has a public read only sharing model on accounts. A new sales team has been created that will be dealing with high-security customers. The administrator has been asked to hide these accounts from anyone NOT on this team.

  Which two steps must be taken to hide these accounts without impacting access to the rest of the Sales team? Choose 2 answers

  A. Create ownership-based sharing rules

  B. Create a new account type to separate both teams.

  C. Change the new team role to be outside the company hierarchy.

  D. Change organization-wide default on account to private.

  Correct Answer: AC

  For first ANS:

  While Creating sharing rule you have option to restrict to create owner based sharing rules for specific role members.

  

  If you create role hierarchy out of ORG hierarchy, record has been restricted to view from others apart from the role members.

• Question 1559:

  Universal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. This group will track information with the same fields and picklist values but will have 2 new options on Stage field. How should the system administrator accomplish this task?

  A. Create a new Record type and a new sales process.

  B. Create a new Record type and a page layout.

  C. Create a new Sales process.

  D. Create a new Record Type.

  Correct Answer: C

• Question 1560:

  An administrator has reviewed an upcoming critical update.

  How should the administrator proceed with activation of the critical update?

  A. Activate the critical update in a sandbox

  B. Allow the critical update to auto-activate In a sandbox.

  C. Activate the critical update in production.

  D. Allow the critical update to auto-activate.

  Correct Answer: A