Who can invite Chatter customers into a Chatter group? (Choose 2)
A. The system admin
B. Group owner
C. All Chatter users
D. None of the above
Folders are used to organize the following (choose all that apply)
A. Dashboards
B. Reports
C. Documents
D. Email templates
E. All of the above
F. None of the above
Chatter External license allow users outside the company to join public Chatter groups.
A. True
B. False
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (choose all that apply)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records
When Chatter is enabled in an org, the following happens (choose all that apply).
A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
D. All users are added to the All Chatter group
E. All of the above
Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.
A. True
B. False
When a Lead is converted, an Account, Contact and _______ record are created.
A. Lead
B. Case
C. Campaign
D. Opportunity
Queues can be made up of the following: (Choose 3)
A. Users
B. Public Groups
C. Roles
D. Profiles
E. External Chatter Users
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
A. True
B. False
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will
A. Create 3 assignment rules
B. Create 1 assignment rule with multiple criteria entries
C. Create an assignment rule and 2 workflow rules
D. Use workflow rules to accomplish this
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