Cisco 840-423 Online Practice Questions and Exam Preparation

Cisco 840-423 Online Questions & Answers

• Question 1:

  What is the purpose of a gap analysis?

  A. Identify the major capabilities that are needed but are not present today in the operating model.
  B. Identify specific problems with execution of the customer's network management process.
  C. Define new software that is required for stronger security and threat prevention.
  D. Increase the customer's level of awareness about Smart Solution features and value.
  A. Identify the major capabilities that are needed but are not present today in the operating model.

• Question 2:

  Which option represents a business constraint for a video solution?

  A. The customer does not have enough capacity to deliver video at an acceptable performance level.
  B. Users for the solution are not yet executing new processes for which video is a core capability to improve business results.
  C. The steering committee has not yet seen a demo of the video solution.
  D. Two of the customer's lead architects disagree on the approach for network management.
  B. Users for the solution are not yet executing new processes for which video is a core capability to improve business results.

• Question 3:

  Which option describes a reason to document the benefits and risks expected from a business case?

  A. to have a basis for the project manager's performance rating
  B. to have a consistent basis for judging the effectiveness of a solution
  C. so that everyone has common understanding of problems that are likely to occur with the first release
  D. to give the project sponsor a basis to support additional funding for deployment on a larger scale
  B. to have a consistent basis for judging the effectiveness of a solution

• Question 4:

  Which option is part of a communication plan?

  A. name and department number of email recipients
  B. frequency and method to distribute status information
  C. reporting structure for a department
  D. rating of support
  B. frequency and method to distribute status information

• Question 5:

  Which pieces of information help to assess user readiness for a rollout?

  A. number of users and years in role
  B. user awareness and time scheduled for training
  C. budget and testing script
  D. number of changes in processes and number of open help desk problems
  B. user awareness and time scheduled for training

• Question 6:

  Which statement describes the recommended level of detail for analysis when you first identify Cisco Architectures and Smart Solutions that could meet business needs?

  A. A fine level of detail, to provide the most information for benefits determination.
  B. A high level, with focus on the major architectural or Smart Solution elements that provide significant benefit.
  C. A high level for architectures and low level of detail for Smart Solutions.
  D. There is no recommended level of detail. Do the analysis as based on the skills and knowledge of the account team.
  B. A high level, with focus on the major architectural or Smart Solution elements that provide significant benefit.

• Question 7:

  Which statement about a forum for feedback is true?

  A. It is used to broadcast status.
  B. It is for managers only.
  C. It provides a way to exchange positive and negative things that happen.
  D. It is the best way to announce training.
  C. It provides a way to exchange positive and negative things that happen.

• Question 8:

  Which action should you take when you analyze financial and non-financial factors for a business case?

  A. Remain objective, using facts where possible and assumptions where needed.
  B. Use assumptions for financial items more heavily, but leave nonfinancial items more general.
  C. Ask the customer business executive to sign off on nonfinancial factors because the IT department typically has limited impact on them.
  D. Limit communications to only a few nonfinancial factors because they are of little impact on a decision.
  A. Remain objective, using facts where possible and assumptions where needed.

• Question 9:

  Which example is a business case assumption that is most likely to be provided by the IT executive?

  A. The expected weighted cost of capital can define the rate of return.
  B. The number of personnel can be reduced in the business unit due to automation.
  C. IT transaction volumes will grow 10% annually for the next 2 years.
  D. The business will outsource customer service to a third party.
  C. IT transaction volumes will grow 10% annually for the next 2 years.

• Question 10:

  Which option describes what a change leader is responsible for?

  A. telling people how they should do their work
  B. assigning key people to be role models
  C. planning to fill open jobs
  D. deciding how to give out favors
  B. assigning key people to be role models