Avaya 7893X Online Practice Questions and Exam Preparation

Avaya 7893X Online Questions & Answers

• Question 1:

  If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?

  A. SSA Snapshot
  B. Debug View with default filters
  C. Debug Manager on DTE port
  D. System Monitor with ISDN L3 filter options enabled.
  D. System Monitor with ISDN L3 filter options enabled.

• Question 2:

  You have just plugged in a new IP500 V2, and you look at its Dashboard display to see the new device. No telephones are plugged into the unit. Why are two ports in one of the modules green?

  A. There is a Combo Card in the chassis.
  B. The operating system is up, and someone is administering the system.
  C. The device has power and passed self-test.
  D. LAN1 and LAN2 are disconnected.
  A. There is a Combo Card in the chassis.

• Question 3:

  What does checking STARTTLS field on the SMTP form do?

  A. It disables SMTP Server authentication.
  B. It enables SMTP Server authentication.
  C. It triggers the Time to Live Sequence in secure sockets.
  D. It enables TLS/SSL encryption.
  D. It enables TLS/SSL encryption.

• Question 4:

  From which application are log files required for escalating issues to Avaya support?

  A. SMDR
  B. System Monitor
  C. Customer Call Status
  D. Manager Report
  B. System Monitor

• Question 5:

  Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

  A. Check the IP Phone configuration and confirm that the gateway IP address is present.
  B. Ping the telephone, and if successful, try to call it.
  C. Swap out the telephone patch cord, and if the telephone boots up, call the telephone.
  D. Listen for a dial tone, and if not heard, then check for an indicator light where the telephone is connected.
  D. Listen for a dial tone, and if not heard, then check for an indicator light where the telephone is connected.

• Question 6:

  In an installation of Server Edition, as well as the IP Office, the Voicemail Pro and one-X?Portal are also installed at the same time. Therefore, by default they should both be running. Which application would you use to check they are in fact up and running?

  A. Voicemail Pro Windows Client
  B. System Status Application
  C. Web Manager
  D. Manager Application
  D. Manager Application

• Question 7:

  The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office. Which two actions must you complete to see QoS results? (Choose two.)

  A. "Enable Metric" must be selected in the Line form.
  B. "Enable RTCP Monitoring" must be checked.
  C. Use DebugView to see latency, jitter and delay.
  D. Trace lines or extensions in SSA.
  E. Enable force authentication on IP telephones.
  B. "Enable RTCP Monitoring" must be checked.
  C. Use DebugView to see latency, jitter and delay.

• Question 8:

  A customer is experiencing clipping and drop-outs when using a remote deskphone through the WAN.

  Which two methods can a technician use to help identify the source of the problem? (Choose two.)

  A. Add an IP route.
  B. Compare calls to local and remote extensions.
  C. Change the Mode from A-law to u-Law.
  D. Watch QoS alarms in SSA.
  E. Change codecs in the IP Office.
  B. Compare calls to local and remote extensions.
  D. Watch QoS alarms in SSA.

• Question 9:

  A customer has two main receptionists using SoftConsole; however, when they are on a break or at lunch, there are four back office workers that can open the SoftConsole on their PC to take calls to cover these periods. How many licenses are required for this to work?

  A. 8
  B. 6
  C. 2
  D. 4
  D. 4

• Question 10:

  A user at a remote IP Office site calls in to discuss a voicemail issue. You launch the Manager program to see your multi-site IP Office network, but only your local IP Office appears. What is causing this problem?

  A. The Unit/Broadcast address is 255.255.255.255.
  B. No SCN users are available.
  C. The remotes are doing a reboot.
  D. Your login is not correct.
  B. No SCN users are available.