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Avaya 72301X Online Practice Questions and Exam Preparation

72301X Exam Details

  • Exam Code
    :72301X
  • Exam Name
    :Avaya Aura Communication Applications Support Certified
  • Certification
    :Avaya Certifications
  • Vendor
    :Avaya
  • Total Questions
    :95 Q&As
  • Last Updated
    :Jul 08, 2026

Avaya 72301X Online Questions & Answers

  • Question 1:

    The Entity Monitoring column on the Session Manager Dashboard shows two figures per line. How should these two figures be interpreted?

    A. the first number indicates the number of retries, the second number indicates the total number of links monitored
    B. the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links
    C. the first number indicates the total number of links monitored, the second number indicates the number of links down
    D. the first number indicates the number of links down, the second number indicates the total number of links monitored

  • Question 2:

    Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

    A. when the customer issue is not service affecting
    B. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
    C. when the issue for the customer is intermittent
    D. when the issue is a common one resolved through an upgrade

  • Question 3:

    After a new implementation the customer began to experience dropped calls and an `all lines busy' error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle.

    Which pre-implementation step was omitted?

    A. properly sizing trunk capacity
    B. interoperability testing
    C. upgrading the circuits
    D. correct licensing specifications

  • Question 4:

    Which three protocols assist the WebRTC functionality to overcome the Network Address Translations (NAT) challenges? (Choose three.)

    A. ICE
    B. SRTCP
    C. TURN
    D. HTTPS
    E. STUN

  • Question 5:

    Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

    1.

    Clearly stated the problem.

    2.

    Detailed the findings.

    3.

    Clarified the problem.

    When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

    A. Install a patch to fix the problem.
    B. Praise individuals for contribution.
    C. Implement a solution.
    D. Update the Knowledge Management database.

  • Question 6:

    In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

    A. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
    B. Capture potential triggers.
    C. Evaluate systems and components.
    D. Develop immediate controlled actions to isolate the problem.
    E. Develop a hypothesis based on the outcome of the various controlled actions and the system's reactions.

  • Question 7:

    A customer reports that none of their users can IM or see each other's presence. After troubleshooting you discover that default gateway of the Avaya Breeze TM SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?

    A. Use Avaya Aura System Manager web GUI to access the Breeze
    B. Use Avaya Aura System Manager web GUI to update the SIP Entity screen.
    C. Use SSH to Avaya Breeze TM, and use the route command to correct the routing table.
    D. Use SSH to Avaya Breeze TM, and run SMnetSetup.

  • Question 8:

    A customer reports that Instant Messaging (IM) and Presence are not working for one or two users. Where would you go to check that IM and Presence have been enabled for the affected users?

    A. Use Avaya Aura System Manager (SMGR) web GUI to access the Engagement Development Platform > Service Management click on List Presence Users.
    B. Use System Manager (SMGR) web GUI to access User > Users Management > Manage Users > Communication Profile. Ensure that the presence profile is enables and that the right presence server is selected.
    C. Use SSH to Avaya Breeze TMand run "display user xxxx" where xxxx is the station number.
    D. Use Avaya Aura System Manager (SMGR) web GUI to access User Management>; Manage Users > More Actions > Presence Users. Ensure that the presence profile is enables and that the right presence server is selected.

  • Question 9:

    Refer to the exhibit.

    Avaya Tier 3 support receives a case escalated by Tier 2 where the customer cannot receive incoming calls, but can make calls out successfully. The trace shows that the incoming calls arrive at the Avaya Session Border Controller for Enterprise (SBCE) but fail to get routed into the customer enterprise network.

    Based on this information, what is and is not working?

    A. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. SBCE is partially working, but routing may be incorrect.
    B. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. The public network is not working.
    C. The local area network, Avaya Aura Communication Manager, and Avaya Aura Session Manager are working. SBCE is not working.
    D. The local area network and Avaya Aura Session Manager are working. Avaya Aura Communication Manager is not working.

  • Question 10:

    In which two Avaya Aura Communication Manager (CM) System Administration Terminal (SAT) forms does the SIP domain need to be configured? (Choose two.)

    A. signaling-group
    B. ip-network-region
    C. ip-network-map
    D. trunk-group

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