Cisco 648-232 Online Practice Questions and Exam Preparation

Cisco 648-232 Online Questions & Answers

• Question 21:

  Why should policy groups be avoided when creating policies?

  A. Policy groups are not supported.
  B. There are possible performance impacts if not used correctly.
  C. Policy groups keep the majority of users assigned to the top level group.
  D. There is a limit to the number of users in a policy group.
  B. There are possible performance impacts if not used correctly.

• Question 22:

  What are the three ways that the WebEx Support Center improves key performance metrics for a business? (Choose three.)

  A. increases first-call resolution percentage
  B. lengthens average call handling time
  C. drives in-person sales
  D. shortens average wait time
  E. improves customer satisfaction rating
  F. increases time to resolution
  A. increases first-call resolution percentage
  D. shortens average wait time
  E. improves customer satisfaction rating

• Question 23:

  What should customers do to make a branding request?

  A. Go into their account and fill out the specifications.
  B. Call the WebEx support team.
  C. Submit a support ticket.
  D. Send the WebEx account manager an email message.
  D. Send the WebEx account manager an email message.

• Question 24:

  Which two of these statements best describe the benefits of the immersive customer service experiences that are offered by WebEx Support Center? (Choose two.)

  A. Customer service representatives can provide more personalized service.
  B. Customers can interact with the customer service representative from a mobile device.
  C. Customer service representatives can increase the time spent with customers.
  D. Customers can instantly view information that the customer service representative is sharing.
  A. Customer service representatives can provide more personalized service.
  D. Customers can instantly view information that the customer service representative is sharing.

• Question 25:

  Why is the bandwidth requirement for sending video higher than the requirement for receiving video?

  A. More information is sent within the multilayer frames.
  B. Receiving the video data traffic is specific to local capabilities.
  C. Raw data needs to be compressed.
  D. The decoder gets the bitstream from the application layer.
  A. More information is sent within the multilayer frames.

• Question 26:

  Which two platforms are the first to be combined to make up the WebEx Meetings shared SaaS platform?

  A. Cisco TelePresence Callway and WebEx Connect
  B. Connect and WebEx
  C. Quad and Cisco TelePresence Callway
  D. WebEx Quad
  B. Connect and WebEx

• Question 27:

  What is the difference between HQ and HD video?

  A. HQ video is 360p, while HD video is 720p or higher.
  B. The terms are interchangeable.
  C. HQ video is 720p, while HD video is 1080p or higher.
  D. HQ video is 360p, while HD video is 1080p or higher.
  A. HQ video is 360p, while HD video is 720p or higher.

• Question 28:

  Your primary site becomes unavailable. Which one of these features enables you to automatically and transparently move all collaboration activity to the backup site, ensuring a seamless user experience?

  A. medianet
  B. GSB
  C. WebEx One-Click
  D. GDM
  B. GSB

• Question 29:

  Which feature in Cisco WebEx Meeting Center allows you to collaboratively brainstorm ideas and take notes?

  A. integrated audio and VoIP
  B. whiteboard
  C. Network-Based Recording
  D. WebEx One-Click
  B. whiteboard

• Question 30:

  What is the number one customer complaint surveyed by technical support organizations?

  A. cost of service
  B. time that it takes to resolve issue
  C. lack of resolution
  D. time that it takes to reach a service representative
  B. time that it takes to resolve issue