Cisco 642-242 Online Practice Questions and Exam Preparation

Cisco 642-242 Online Questions & Answers

• Question 1:

  In the Cisco Unified Contact Center Enterprise 8.0 solution, if Logger B fails, what is the impact to the system?

  A. If Cisco Outbound Option is in use, all campaigns will stop until the Logger is restored.
  B. Reporting users will not be able to access Skill Group Real Time data from the system.
  C. Administration and Data Server with HDS servers that are pointed to Logger B will be missing the historical data until Logger B is restored.
  D. Administration and Data Server with HDS servers that are pointed to Logger B will automatically connect to Logger A for their historical data replication feed.
  C. Administration and Data Server with HDS servers that are pointed to Logger B will be missing the historical data until Logger B is restored.

• Question 2:

  Refer to the exhibit.

  

  The Cisco Unified Contact Center Enterprise Outbound Option uses a reservation script to find an available agent for the outbound contact. Which of the following statements is true about this reservation script?

  A. If no agents are available in the skill group, the script will wait 180 seconds before checking again for an agent to reserve for this outbound contact.
  B. This is not a valid reservation script; there is no queue music being played during the 180-second wait.
  C. If the skill group is also used for inbound calls, there will be a race condition to reserve the same agent.
  D. If no agents are logged into the skill group, the outbound contact will be cancelled.
  D. If no agents are logged into the skill group, the outbound contact will be cancelled.

• Question 3:

  When there is a failure of the Cisco Unified Communications Manager CTI Manager service in a high-availability design, a contact center agent with a call in progress sees which behavior with the PIM /LOAD 0 option enabled?

  A. High-availability design means that there is no change of behavior visible to the agent.
  B. Call remains in progress; however, the CTI Desktop and Cisco IP Phone have no call control. When call completes, the agent's CTI Desktop is set to Not Ready after the failover is completed.
  C. Call will be terminated while Cisco IP Phone reregisters to alternate Cisco Unified Communications Manager CTI Manager service.
  D. Call remains in progress, but when call completes, the agent's IP Phone reregisters with the backup subscriber and the agent must restart the CTI Desktop software.
  B. Call remains in progress; however, the CTI Desktop and Cisco IP Phone have no call control. When call completes, the agent's CTI Desktop is set to Not Ready after the failover is completed.

• Question 4:

  Refer to the exhibit.

  

  Which the following is true based on this Cisco Unified Communications Manager Application User Configuration information?

  A. The CTI ports "CTIP_4003" and "CTIP_3101" are not monitored by this application user.
  B. The User ID "jtapiuser_1" is the default ID for the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway user.
  C. The password is invalid because the password field only accepts 32 characters.
  D. The "AATestASR" device is not monitored by this application user.
  D. The "AATestASR" device is not monitored by this application user.

• Question 5:

  In the Cisco Unified Contact Center Enterprise solution, agent reason and wrap up codes for a CTI OS deployment are configured in which of the following components?

  A. Microsoft Windows registry of the agent's desktop computer
  B. ICM Configuration Manager on the Admin Workstation
  C. Microsoft Windows registry of the CTI OS Server
  D. Cisco Desktop Administrator
  C. Microsoft Windows registry of the CTI OS Server

• Question 6:

  Which is the correct installation order for the Cisco Agent Desktop in a Cisco Unified Contact Center Enterprise solution?

  A. Cisco Agent Desktop server; Cisco Agent Desktop administrator; Cisco Unified Communications Manager Peripheral Gateway; CTI/OS Server; CTI Server; Cisco Agent Desktop agent
  B. Cisco Agent Desktop administrator; Cisco Unified Communications Manager Peripheral Gateway; CTI/OS Server; CTI Server; Cisco Agent Desktop server; Cisco Agent Desktop agent
  C. Cisco Unified Communications Manager Peripheral Gateway; CTI Server; CTI/OS Server; Cisco Agent Desktop server; Cisco Agent Desktop administrator; Cisco Agent Desktop agent
  D. Cisco Unified Communications Manager Peripheral Gateway; Cisco Agent Desktop administrator; CTI Server; CTI/OS Server; Cisco Agent Desktop server; Cisco Agent Desktop agent
  C. Cisco Unified Communications Manager Peripheral Gateway; CTI Server; CTI/OS Server; Cisco Agent Desktop server; Cisco Agent Desktop administrator; Cisco Agent Desktop agent

• Question 7:

  When creating a new call routing script in the Cisco ICM Script Editor, what two steps must be included? (Choose two.)

  A. Run the Script Monitor mode to ensure the script functions properly.
  B. Validate the script to ensure there are no errors.
  C. Delete the prior script version to maintain less than 10 active script revisions.
  D. Schedule the script using Call Type Manager.
  E. Save the script and activate it in Script Editor.
  F. Create a matching VRU script name for the script in ICM.
  B. Validate the script to ensure there are no errors.
  E. Save the script and activate it in Script Editor.

• Question 8:

  Which steps are used to configure a calling search space in the Cisco Unified Communications Manager 6.1?

  A. call routing, dial rules, application dial rules
  B. call routing, class of control
  C. device, device settings
  D. device, remote destination
  C. device, device settings

• Question 9:

  In the Cisco Unified Contact Center Enterprise solution, calls can be routed directly to agents.

  

  In this script and agent-to-agent node, how is the agent selected?

  A. The requested agent's name is stored in the Caller Entered Digits field for the call, and the system will select the agent by name.
  B. The requested agent's login ID (number) is stored in the Caller Entered Digits field for the call, and the system will select the agent by number.
  C. The requested agent must be logged in for the system to select that agent from Skill Group 1.
  D. The script is not valid, because the call is not at an agent, so the agent-to-agent node cannot be used.
  B. The requested agent's login ID (number) is stored in the Caller Entered Digits field for the call, and the system will select the agent by number.

• Question 10:

  Which is the purpose of the Cisco Unified ICM Configuration Manager (ConfigManager)?

  A. a centralized web-based tool for System Unified Contact Center Enterprise Configuration
  B. a tool to manage the skill groups, dialed numbers, and other objects in the ICM database
  C. a tool to create, modify, or delete ICM databases and estimate the size of the databases
  D. a program to allow access to the various applications that administer the Cisco Agent Desktop and Cisco Supervisor Desktop
  B. a tool to manage the skill groups, dialed numbers, and other objects in the ICM database