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6211 Real Exam Questions

6209 6211 - Avaya Aura Contact Center Multimedia Implementation

60 questions available · Page 1 of 6

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Question 1 Single choice

Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into the CCT database?

  1. A

    CCT Console

  2. B

    CCT Trace Control

  3. C

    CCT Reference Client

  4. D

    CCT API

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017434

Question 2 Single choice

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management.

How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

  1. A

    Enter the SIP address of the agent phoneset in the Voice URI field.

  2. B

    Select the "Enable CTI for this agent" option.

  3. C

    Select the "Create CCT agent" option.

  4. D

    Set the agent user type to "Supervisor/Agent".

Show answer and explanation

Correct answer: D

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017374

Question 3 Multiple choice

A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

  1. A

    Terminal server

  2. B

    Corporate Web server

  3. C

    Corporate Email server

  4. D

    FTP server

Show answer and explanation

Correct answers: B, D

Question 4 Single choice

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database.

Which file types are used to export resource configuration data from the Windows network for data analysis?

  1. A

    Single standard XML file or flattened XML file

  2. B

    Single standard HTML file or flattened HTML file

  3. C

    Single standard CSV file or flattened CSV file

  4. D

    Single standard XSD file or flattened XSD file

Show answer and explanation

Correct answer: A

Question 5 Single choice

Users of the Outbound Campaign Management Tool require access rights to the Outbound component.

Which component within the Center Manager Administration would the user be assigned Launchpad option access?

  1. A

    Configuration

  2. B

    Access and Partition Management

  3. C

    Contact Center Management

  4. D

    Multimedia

Show answer and explanation

Correct answer: A

Question 6 Single choice

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

  1. A

    the assignment of a route point for each email skillset

  2. B

    the assignment of a script for each email skillset

  3. C

    the assignment of a vector for each email skillset

  4. D

    the assignment of an open queue for each email skillset

Show answer and explanation

Correct answer: A

Explanation

References:
https://downloads.avaya.com/css/P8/documents/101017374

Question 7 Multiple choice

When you installed the Contact Center software, a set of default or sample applications are installed.

Which are two of the three default or sample applications? (Choose two.)

  1. A

    ContactFlow

  2. B

    Primary

  3. C

    Secondary

  4. D

    MultimediaFlow

Show answer and explanation

Correct answers: B, D

Question 8 Single choice

In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

  1. A

    Treatments given to the customer while waiting for the agent to end the chat session

  2. B

    Treatments given to the customer while waiting for the agent to join the chat session

  3. C

    Treatments given to the customer while waiting for the agent to reply in an existing chat session

  4. D

    Treatments given to the agent while waiting for the customer to join the chat session

Show answer and explanation

Correct answer: B

Question 9 Single choice

Which Avaya Aura® Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

  1. A

    Avaya Agent Desktop

  2. B

    Contact Center Manager Server

  3. C

    Contact Center Manager Administration

  4. D

    Session Initiation Protocol

Show answer and explanation

Correct answer: B

Question 10 Single choice

Which Avaya Aura® Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

  1. A

    Avaya Aura® Media Server (AAMS)

  2. B

    Contact Center Manager Server (CCMS)

  3. C

    SIP

  4. D

    Communication Control Toolkit (CCT)

Show answer and explanation

Correct answer: A