Avaya Avaya Certifications 6202.1 Questions & Answers

• Question 61:

  You are preparing a Windows 2008 Server for Contact Center Manager Server (CCMS) and Server Utility installation. Which operation on the server can the Server Utility perform?

  A. Perform event preferences

  B. Perform database restores

  C. Administer Contact Center Agent login credentials

  D. Modify Real-Time Display interface parameters

  Correct Answer: A

• Question 62:

  After completing the in installation of the Contact Center Manager Server (CCMS), you want to display the installation log. What is the path to this log?

  A. D:\Avaya\Logs\PV|

  B. C:\Logs\CCMS

  C. C:\Avaya\Logs\Sysops

  D. D:\Log\CMS

  Correct Answer: C

• Question 63:

  You have completed the stand-alone installation of Contact Center Manager Administration (CCMA) software on a fully prepared Platform Vendor Independent (PVI) server The CCMA cannot establish a connection to the Contact Center Manager Server (CCMS) What is one of the first steps to troubleshoot the problem?

  A. Reinstall CCMA

  B. Ensure that the correct sys-admin password is being used

  C. Change the IP multicast sending address on the CCMS server

  D. Ensure that the CCMS and CCMA servers have been added to a domain

  Correct Answer: B

• Question 64:

  In an Avaya AuraTM Contact Center, what does enabling Open do?

  A. It permits agents to utilize the Avaya Open Queue?Desktop for agent skills that have agents logged in with the correct training and knowledge sets to handle calls

  B. It allows third parties including Contact Center Multimedia (CCMM) to create, read, and delete multimedia and voice contacts in Contact Center Manager Server (CCMS)

  C. It gives agents and Call Center supervisors the ability to manage multiple simultaneous contact types such as voice, outbound voice, email, chat, IM and voicemail

  D. It provides extended call queuing functionality for the Avaya AuraTM Contact Center by implementing the same functionality as the Automatic Call Distribution Queue including useful features like visualization

  Correct Answer: B

• Question 65:

  You are installing Contact Center Manager Administration (CCMA) on a standalone server. Which statement regarding passwords associated with CCMA running on a Windows Server 2008 operating system is true?

  A. The ice Admin user account can be deleted during the CCMA installation

  B. The ice Admin user account password must be established during installation of CCMA

  C. If the ice Admin password is changed, CCMA cannot be logged on to either as web admin of any other user

  D. If the default web admin password is changed, CCMA cannot be logged on to either as ice Admin or as any other user

  Correct Answer: B