Avaya Avaya Certifications 6202.1 Questions & Answers

• Question 11:

  A customer has an Avaya AuraTM Contact Center installed with License Manager co-resident on Contact Center Manager Server (CCMS) Which two operations can the License manager Configuration utility be used to perform on the server? (Choose two)

  A. Display status of Primary and Secondary License Manager

  B. Display the maximum number of Voice Agents allowed to login

  C. Display License Manager Communication error codes

  D. Apply a new License Manager unlock code to reset the grace period

  Correct Answer: AD

• Question 12:

  Avaya requires you to configure a remote support access tool on Avaya AuraTM Contact Center servers to provide remote support.

  Which remote access tool does Avaya recommend?

  A. NetMeeting

  B. pcAnywhere

  C. LogMeln Rescue

  D. Remote Desktop Access

  Correct Answer: C

• Question 13:

  You want to implement High Availability which licensable feature is needed as a part of the License File?

  A. Multiplicity

  B. Networking

  C. Standby Server

  D. Universal Networking

  Correct Answer: C

• Question 14:

  To ensure resiliency, you have been tasked to add an additional licensing server to the network in which configuration will the additional licensing server work?

  A. when the standby license manager is configured in a Nodal licensing environment

  B. when the licensing server is manually selected

  C. When the two licensing servers are configured for agent license load balancing

  D. when the two licensing servers operate in an active-standby configuration

  Correct Answer: D

• Question 15:

  In a customer's Local Area Network, some segments in the network do not allow multicast for transmitting data.

  When configuring the Contact Center Manager Administration (CCMA) using the RTR Registry Settings (Real-Time Reporting), how can network bandwidth usage be limited?

  A. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow

  B. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow

  C. In the Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow

  D. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow

  Correct Answer: C

• Question 16:

  You are preparing to connect the hardware for the Contact Center Manager (CCMS) in a dual-network interface card (NIC) configuration. Which statement describes the dependency that must be considered?

  A. Ensure that NetBIOS on both of the NICs is enabled

  B. The ELAN subnet card comes first in the binding order

  C. The Contact Center Server subnet card comes first in the binding order

  D. If the server has more than two NICs, ensure that all NICs are enabled and all have IP addresses assigned to them

  Correct Answer: C

• Question 17:

  Which three operating systems are supported for a Contact Center Manager Application (CCMA) client installation?(Choose three)

  A. Windows 2000 Professional

  B. Windows XP Professional SP2 or later

  C. Windows Vista Business SP1 (32-bit)

  D. Windows Vista Basic

  E. Windows 7

  Correct Answer: BCE

• Question 18:

  You are installing Avaya AuraTM Contact Center with Application Module Link (AML) connectivity to an Avaya Communications Server 1000 ( CS1000) Rls. 6.0 and Call Pilot Rls 5.0

  To integrate the systems, where must the Call Pilot IP address be configured during the CCMS installation?

  A. Installation Data window, CS1000 tab

  B. Installation Data window, CCMS tab

  C. Installation Data window, License Manager Tab

  D. Installation Data window, Call Pilot tab

  Correct Answer: A

• Question 19:

  You are preparing for the first backup of the Contact Center Manager Server (CCMS). The environment requires a backup to a remote directory.

  Which step is required for a successful database backup via the Contact Center Database Maintenance window?

  A. Add the Windows user account to the "Log on as a backup" policy

  B. Configure backup username using Server Name\username format under the Backup Location tab

  C. Shut down all services on the CCMS

  D. Verify that a backup tape is available

  Correct Answer: B

• Question 20:

  When installing SIP-based Avaya AuraTM Contact Center, what component provides Voice Processing for calls entering the contact center?

  A. Media Processing Server (MPS')

  B. Call Pilot

  C. Media Application Server (MAS)

  D. Avaya AuraTM Midsize Enterprise (MBT)

  Correct Answer: C