A customer has a multimode environment with Network Control Center (NCC), Contact Center Manager Administration (CCMA), and co-resident Contact Center Manager Server (CCMS) License manager Server Utility.
What is the correct order to upgrade their servers?
A. co-resident CCMS/License Manager/Server Utility, then NCC then CCMA
B. CCMA, then NCC then co-resident CCMS/License Manager/Server Utility
C. NCC, then CCMA then co-resident CCMS/License Manager/Server Utility
D. NCC, then co-resident CCMS/License Manager/Server Utility then CCMA
You are installing Avaya AuraTM Contact Center with Contact Center Manager Seer (CCMS) Contact Center Manager Administrator (CCMA), Communications Control Toolkit (CCT), Contact Center Multimedia (CCMM), License Manager and Server Utility, As part of the preparation of the xxx a dedicated partition for all Applications Logs has been created.
Which utility is used to point to the new Trace logs partition
A. Cache Log Controller
B. Log Archiver Utility
C. Log Control Utility
D. Trace Control Utility
You are installing a new SIP-based Contact Center Manager Server (CCMS) Which statement about setting up and configuring the hardware connections for the CCMS is true?
A. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not required
B. A direct connection to the ELAN subnet through a dedicated second NIC is required
C. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required
D. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is not required
How does Avaya recommend a Release Update (RU) or Service Pack (SP) be added during the installation of the AuraTM Contact Center applications?
A. Create a shared folder with full access on a network drive and download the RU or SP to it
B. Stop the installation and use Add/Remove Programs to add the downloaded RU or SP
C. Create a folder on the server where the Contact Center software is being installed and download the RU or SP to it
D. Download the RU or SP and write it onto a DBD and then use the DVD to install it onto the server
A customer has purchased Avaya AuraTM Contact Center with the correct licensing to provide Open Queue session license and to provide agent licenses for the required multimedia contact types For this customer, where is Open Queue enabled?
A. In the Contact Center Manager Sever (CCMS), Server Configuration, in the Main Menu Licensing tab
B. in the Contact Center License Manager, Configuration, in the Contact Center Licensing tab
C. in the CCMS, Multimedia Commissioning, Multimedia Licensing tab
D. in the Contact Center Manager Administration (CCMA), Configuration, Applications, in the LM Service Configuration Setup tab
A customer is implementing a SIP-based Avaya AuraTM Contact Center The customer currently has Avaya Aura ME (Midsize Enterprise) system installed (Formerly known as MBT-Midsize Business Template)
Which protocol is used to transfer messages between the Avaya Aura ME AES (Application Enable Service) component and the Contact Center Manager Server (CCMS) component?
A. Meridian Link Protocol
B. H323
C. TR/87
D. Application Module Link (AML)
A customer is deploying Security Framework with single sign on (SSO) functionality As a part of the configuration, it is necessary to login to the Security Framework web tool-UCM.
Which user can access and configure the Configuration window
A. admin
B. sysadmin
C. webadmin
D. local server administrator
A customer has an Avaya Communications Server 1000 (CS 1000) and wants to implement SIP Based Avaya AuraTM Contact Center.
What is the minimum release of the CS1000 software that is supported with the SIP Based Contact Center?
A. 40
B. 50
C. 55
D. 60
When deploying Avaya AuraTM Contact Center servers. Which third-party software applications are supported?
A. Specified anti-Virus software, (off-line) back-up utilities, and Customer Relationship Management (CRM) services
B. Specified anti-Virus software and (off-line) back-up utilities
C. Specified anti-virus software and Avaya AuraTM Agent Desktop
D. Specified anti-virus software, (off-line) back-up utilities, and Avaya AuraTM Agent Desktop
You have just completed installing Contact Center Manager Administration (CCMA) and Security Framework. An external LDAP user heeds to the created via the Unified Communications Manager (UCM).
Which configuration must be run before creating the user?
A. Configure the LDAP server information under the external authentication
B. Under the Add Administrative user window choose Authentication type-External and configure the server IP
C. The CCMA User Migration tool must be used to configure the LDAP server
D. The user must be created via Access and Partition Management under the CCMA
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