Avaya Avaya Certifications 6201.1 Questions & Answers

• Question 51:

  In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

  A. Agent

  B. Split

  C. Skill

  D. Vector

  Correct Answer: B

  Answer is B (Non-Expert Agent Selection allows an agent to log into individual splits (a split is a group of agents with knowledge of a certain service,)

• Question 52:

  A technician integratesthecustomer'snetwork and links the CM reference between CM and CMS is greater than 24 hours.

  Whatcan be done to fix the problem?

  A. Shutdown the CMS to the ak prompt level and adjust the BIOS time.

  B. Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS

  C. In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.

  D. FromSolarislogin as root and use the date command

  Correct Answer: D

  (# Backup Database name, login name and password BackUpDBName=MVCDRSBACKUP BackUpUName=root BackUpUPassword= )

• Question 53:

  A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.

  Which two values would be a valid Data Storage Allocation entry for "Maximumagents lagged in"? (Choose two)

  A. 10400

  B. 15600

  C. 100000

  D. 500000

  Correct Answer: BC

  SHOULD BE B,C ( 5200*3=15600. AND 100000 )

  The number of agents that can log into the same split/skill is limited by the maximum Members per

  Grouplimits. Maximum agent limits are reduced by the number of non-ACD members and AAS ports

  administeredand, with non-EAS, the additional splits assigned to agents that are not logged into.

• Question 54:

  A customer needs help with maintaining service level targets.

  Which Advocate feature will make automated adjustments to overload settings?`

  A. Dynamic Threshold Adjustment

  B. Service Objective

  C. Dynamic Percent Allocation

  D. Vector Queuing Priorities

  Correct Answer: A

• Question 55:

  A customer just upgraded their CMS to release R16 from release Rt4. The switch is releaseCM4 and is not going to be upgraded to CM 6untilnextweek

  When the switch is upgraded, what needs to happen before the link will come up using theCM6 protocol?

  A. Only the reporting adjunct in the switch needs to be changed to R16 CMS.

  B. Only the switch release in the CMS needs to be changed to CM6.

  C. Both the reporting adjunct the switch and the switch release in the CMS need to be updated

  D. It is not necessary fareither the reporting adjunct orthe switch release to change.

  Correct Answer: C