Avaya Avaya Certifications 6201.1 Questions & Answers

• Question 11:

  Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)

  A. Vector queuing priority

  B. Service Objective

  C. Predicted Wait Time

  D. Reserve Agent

  Correct Answer: CD

  The Inter Network Region Connection Management form forthe inter-network region might have G.729.

• Question 12:

  After configuring a CMS system,which log file needs to he checked to verify set has completed successfully?

  A. /cms/install/logdir/adminlog

  B. /var/adm/messages

  C. /cms/install/canfig.sog

  D. /var/log/cms_nstall.log

  E. /tmp/install.log

  Correct Answer: A

• Question 13:

  Given the use of default netmask, which set of IP addresses would be valid networkaddress for two network cards in a CMS system?

  A. 135.9.86.54 192.168.2.2

  B. 135.9.86.54 135.9.56.56

  C. 192.168.2.3 192.168.2.2

  D. 135.9.86.54 135.9.86.58

  Correct Answer: C

• Question 14:

  Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

  A. The arrow an the CMS menu is up

  B. From the CMS menu. Maintenance Connection Status shows a link operational.

  C. The /cms/install/logdir/admin. log shows a link is operational.

  D. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

  E. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted

  Correct Answer: ABC

• Question 15:

  A home shaping company advertises special offers to shapers whoplace orders on Sundays. Sunday callers are routed a message that describesthe special offer before the call is connected; to an agenttotake the order. The vector contains a conditionalstepto test for the day of week (goto step11 if D=1 (Sunday) and step 11 plays the specialoffer message).

  WhichCall Vectoring feature allows letters tobe used as conditions or thresholds in many vector commands?

  A. Variables in Vectors

  B. Call Prompting

  C. Adjunct Routing

  D. Call Classification

  Correct Answer: A

• Question 16:

  Which two statements about CMS and CM connectivity are true? (Choose two)

  A. The switch can have a direct-connect to the CMS

  B. The switch and CMS can he connected through a network.

  C. If the switch uses a CLAN card, the switch must be direct-connected tothe CMS

  D. If the switch uses a processor Ethernet instead of a CLAN card,it must use adirect connect to the CMS through a network.

  Correct Answer: BC

• Question 17:

  A customer has 3 ACDs onCMS. ACD1 is in the Eastern timezone;ACD2is the central time zone, and ACD3 is the Pacific Time zone. TheMaster clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the intervaltotals for the sameskill and date.

  Whichstatement describes why they donot match?

  A. The nightly archiverforACD3 failed to run successfully.

  B. The nightly backup was in contention far the nightly archiver forACD3.

  C. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

  D. The nightly archivers far ACD1 and ACD2 have not completeyet.

  Correct Answer: C

• Question 18:

  Far a sales campaign, the customer created a new VDN 4000 withthe names "Sales C". when running in Avaya CMS supervisor, it does notshow the VDN name, only the number.

  Whatmust be done to see the name in the report?

  A. Refer to the system parameter feature in the Communication manager and activate "Send names" in the reporting adjunct section.

  B. In Avaya CMS Supervisor, refer to the User Permissions andassign read permissions to the user.

  C. In Avaya CMS Supervisor, refer to theDictionaryand assignthe names to the new objects.

  D. On the CMS cmssvc menu, display the authorizations to check if "Global Dictionary" is set.

  Correct Answer: C

  The number or name of the VDN for which the report shows data. The VDN is associated with the ACD call in progress. If a name has been assigned to the VDN in the Dictionary,the name displays instead of the number.

• Question 19:

  During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigationthe technician finds that the TTR has not yet been installed.

  Which vectorcommandfailed (causing the Event Type 30) because there was no TTR?

  A. queue-to

  B. converse-on

  C. collect-digits

  D. route-to-digits

  Correct Answer: A

• Question 20:

  Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

  A. ASA-Average Speed of Answer

  B. Percentin Service Level

  C. EWT-Expected Wait Time

  D. Avaya Business Advocate

  Correct Answer: D