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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Exam Details

  • Exam Code
    :6201.1
  • Exam Name
    :Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
  • Certification
    :Avaya Aura
  • Vendor
    :Avaya
  • Total Questions
    :55 Q&As
  • Last Updated
    :

Avaya Avaya Aura 6201.1 Questions & Answers

  • Question 1:

    To configure the eri0network device on CMS, which set of Solarisfiles,must be edited?

    A. /cms/install/netuse and /cms/install/netboo.eri0

    B. /etc/hostname.Eri0and /etc/netmasks

    C. /dev/eri0and /dev/hostname.eri0

    D. /net/eri0and/net/netmasks

  • Question 2:

    Whichtwostatements about scheduling backups with theTimetable feature are true? (Choose two)

    A. Timetable can be used to schedule a LAN backup of the customer's data.

    B. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b

    C. A Maintenance Backup Timetable is shipped with the CMS system but itis not scheduled.

    D. Timetable can be used to schedule a LAN backup of the customer's system.

    E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

  • Question 3:

    Click the Exhibit button.

    A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

    A. There is nonetwork connection to CLAN.

    B. CM version is not matching CMS setup.

    C. CMS version is not configured an the system-parameters features farm,

    D. CMS version is misconfigured on the system-parameters features form.

  • Question 4:

    A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.

    How can they achieve this?

    A. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.

    B. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.

    C. They need to involve Avaya Professional Services, as thiscan not be done with standard migration procedure.

    D. They need to backup only the two ACDs they want to migrate. The migration procedureon the newsystem will place themautomatically.

  • Question 5:

    The file that indicates link status has been checked. The link is down and will not come up. The following message appears

    PBX Configuration mismatch,Switch has: 100 agents 23 splits 10 trunks 5 trunk groups *100 VDNs

    What can be done to solve this problem?

    A. Increase the number of VDNs on the Communication Manager

    B. Increase the FreeSpace Allocation on the CMS

    C. Increase the File System Partition size on the CMS.

    D. Increase the Data Storage Allocation on the CMS.

  • Question 6:

    Which packet is needed to have skill available instead of hunt groups?

    A. Elite with EAS

    B. Standard with EAS

    C. Premium

    D. Silver

  • Question 7:

    A technician hasloaded Avaya Terminal Emulator on a customer's PC, andis trying to connect the CMS when it times out. A ping is tried, with noresponse.

    What is a possible cause-of this problem?

    A. The wrong version of Avaya Terminal Emulator has been loaded on the PC.

    B. Avaya Terminal Emulator is being used on an unsupportedoperating system.

    C. Avaya Terminal Emulator did not load correctly and needs to bereloaded.

    D. There is a firewall between the PC and the CMS.

  • Question 8:

    How are feature packages, like External Call History or Forecasting, installed an a CMS system?

    A. Using cms admmenu:, pkg_install option

    B. Usingcmssvc menu,pkg_installoption

    C. Using CMS main menu, System Setup menu, Package management option

    D. From Solaris shell as root by issuing 'pkgadd -d ' command

  • Question 9:

    Which communication manager option on the communication manager gives the customer call centre capabilities?

    A. Expert Agent Selection (EAS)

    B. Automatic Call Distribution (ACD)

    C. BestService Routing (BSR)

    D. Least Occupied Agent (LOA)

  • Question 10:

    Which application or menu can be used for creating an ACD on CMS?

    A. cms adm

    B. cmssvc

    C. CMS-Supervisor

    D. CMS-Terminal

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