Peoplecert Peoplecert Certification 58 Questions & Answers

• Question 121:

  Which is the CORRECT description of an outcome?

  A. The result of carrying out an activity, following a process, or delivering an IT service

  B. The inputs that trigger an action for an activity, process or IT service

  C. The prediction of the future demand requirements for an activity, process or IT service

  D. The design and development of the activities that make up a process or IT service

  Correct Answer: A

• Question 122:

  Order the following continual service improvement (CSI) implementation steps into the correct sequence in alignment with the plan, Do, Check, Act (PDCA) model.

  (1)

  Allocate roles and responsibilities to work on CSI initiatives.

  (2)

  Measure and review that the CSI plan is executed and its objectives are being achieved.

  (3)

  Identify the scope, objectives and requirements for CSI.

  (4)

  Decision on implementation of further enhancement.

  A.

  3-1-2-4

  B.

  3-4-2-1

  C.

  1-3-2-4

  D.

  2-3-4-1

  Correct Answer: A

• Question 123:

  Which of the following are benefits to the business of implementing Service Transition?

  (1)

  Ability to adapt quickly to new requirements

  (2)

  Reduced cost to design new services

  (3)

  Improved success in implementing changes

  A.

  1 and 2 only

  B.

  2 and 3 only

  C.

  1 and 3 only

  D.

  None of the above

  Correct Answer: C

• Question 124:

  Which of the following are objectives of Service Design?

  (1)

  Design Services to satisfy business objectives.

  (2)

  Identify and manage risk.

  (3)

  Design effective and efficient processes

  (4)

  Design a secure and resilient IT infrastructure.

  A.

  1 Only

  B.

  2 and 3 only.

  C.

  1, 2 and 4 only.

  D.

  All of the above

  Correct Answer: D

• Question 125:

  Which is a definition of a risk cause?

  A. The impact of a risk on the stage and project tolerance

  B. The source of a risk

  C. The overall effect of a risk on the Business Case

  D. How likely a risk is to occur in a given project situation

  Correct Answer: B

• Question 126:

  Which of the following are included within Release and Deployment Models?

  (1)

  Roles and responsibilities

  (2)

  Template release and deployment

  (3)

  Supporting systems, tools and procedures.

  (4)

  Handover activities and responsibilities

  A.

  1, 2 and 3 only.

  B.

  2, 3 and 4 only.

  C.

  All of the above

  D.

  1 and 4 only.

  Correct Answer: C

• Question 127:

  Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

  A. Service Operation

  B. Capacity Management

  C. Service Design

  D. Availability Management

  Correct Answer: A

• Question 128:

  When is it confirmed if a project's objectives have been achieved?

  A. During the Closing a Project process

  B. During the final end stage assessment

  C. During the Controlling a Stage process

  D. During the Managing Product Delivery process

  Correct Answer: A

• Question 129:

  Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

  A. People, Process, Partners, Suppliers

  B. People, Process, Products, Technology

  C. People, Process, Products, Partners

  D. People, Products, Technology, Partners

  Correct Answer: C

• Question 130:

  Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

  A. Availability Management

  B. Demand Management

  C. Financial Management

  D. Service Level Management

  Correct Answer: B